1 /5 Dragon Dragon: DIRECTORS OFFICE on 2nd FLOOR, voice your complaint in person to the Director. Ask for Director or Chief Of Staff. Example: VA pharmacy will suddenly refuse to refill prescriptions stating all refills must be filled using automated system. Dont believe that, insist they refill your valid prescription. If pharmacy continues to refuse visit the Directors office. Explain issue, it is against VA policy and perhaps illegal to refuse to refill a VALID prescription.