1 /5 Quinnie: Part two: So after my nerve test I decided to go downstairs and talk to patient relations since they are supposed to advocate for patients. I rang the doorbell as the door states but nobody came to the door. Then I read the note and it says walk in appointment 9am-4pm. Alright still nobody came to the door so I waited and looked through the windows I did not see one human. A few seconds later a Caucasian lady came to the door she had a head set on so that was a clear indication that she may have been on the phone which is why it took so long to come to the door. She apologized immediately and she asked me to take a seat she was on the phone. So, I sat and waited patiently then a causation heavier set male came in and he asked me if I was waiting on him. I said I don’t know who I am waiting for but I need to talk to someone. The lady came back to the front apologize again and indicated she was on a call handling another concern request. She asked me to come into the office. I sat down and prior to sitting she asked me my name and she knew who I was immediately by the compliant I submitted. Me being the person that I am I simply wanted to know what made Scott n White change protocols and everyone needs a id to enter the clinic for appointments. She immediately became agitated and created a hostile environment for me. She was rude disrespectful and completely disregarded my feelings and concerns. She said you came into the clinic in august ma’am I suffer with MANY debilitating medical conditions one being I suffer with memory loss from a benign TBI Compliments of Iraq. I said I DO NOT remember but you’re still not telling me WHY? What made Scott n white say Eveybody must show a id to get into the clinic! Her words verbatim Scott n white is a non profit organization and we can do whatever we want to do! REALLY YOU CAN! I am in disbelief because this was something I didn’t know. Again in my twenty plus years of being a Scott n white patient I have NOT ever been spoken too in this tone so I become upset and irritated. But I know a God who’s more powerful than the rudeness she spread. I said so you’re telling me if Scott n white sends a memo to the employees that you ALL must come to work tomorrow naked or you’ll be fired. She said yes! WHAT in the mighty name of Jesus is she saying to me. Shaking my head again in disbelief. She went on to say we have a right to know who is in our facility I don’t know who you are you maybe a “terrorist” ughhhhh hold up stop the press my antenna says get up and walk out she has crossed one too many lines. Internally I am thinking does she think I am a terrorist or is it because I am black African American! This lady went off the deep end and she had no empathy nor remorse for my concerns. That is NOT patient relations or an advocate for patient people or Scott n white. She has definitely made me second guess every note or speak up policy set by the standard of Scott n white. If this is who Scott n white wants you need to vet your employees better! Now the whole time we’re talking not one time did that other man come in and say hey let’s take a step back and discuss this rationally. The lady talked to me like I was dirt on the bottom of her feet. Before I left I stood up and asked what is your name and what do you do here. She said Amy and I am a patient relations specialist I said under my tongue ummm huh and proceeded to walk out. She said would you like me to get the door for you? I said in my sarcastic tone I wouldn’t won’t you to break a nail with your high paying high class job for a disabled black woman. I walked out and still in disbelief that this is a person who represents Scott n white. She does not need to be in patient relations she needs to be in the unemployment line or retire! I would NOT talk to my dog the way this woman spoke to me. I couldn’t find ANYONE to speak to about her character then I found a house supervisor named Evette who was in just as much disbelief as I was. She assured me I would be contacted. Nobody deserves to be treated the way she treated me.
