Baylor Scott & White Medical Center - Temple Emergency Room - Temple (TX)

5 /5 Stormie Remus: Absolutely a wonderful ER. Great staff y Dr. Was taken right in and care started right then. No wait. One of the best overall exams in my 78 years. Staff listened attentively y did not rush me. Very nice y very patient. Explained all tests y results in detail. Very clean.Would highly recommend. Organizational skills was tops.Would give 10 stars if possible.

1 /5 Sith Lord: Worst ER visit ever. Been here for 5 hours waiting for a breathing treatment for my mom who can barely breathe. They finally take us back into a "patient room" aka another lobby full of other waiting patients while they ask her questions and read her her lab results and xrays. Where is the privacy? Patients are sitting in the hallways being treated or being forgotten about. My mom has a dry IV bag attached to her arm and the nurse that said 5 minutes has been gone an hour.

3 /5 Queen Ramos: ⭐⭐⭐ Mixed Experience at Baylor Scott & White Emergency Department I want to start by giving immense gratitude to the OB/GYN Emergency team, including Dr. Anthony McDowell, Dr. India Weinkauf Morgan, Dr. Micah Clay, the anesthesia team, Meghan (ultrasound tech), and the entire surgical staff at Baylor Scott & White. From the moment I was admitted, they showed true care and compassion, taking the time to listen to me, respect my concerns, and help me make the best decision for my health. Dr. Morgan even came to check on me before I left, which meant everything. The anesthesia team was incredible—they made me feel safe despite my anxiety, and the entire OR team reassured me every step of the way. Even the transport staff was kind and attentive. Every person involved in my surgery made a devastating experience just a little easier to bear, and for that, I’m deeply grateful. However, my experience in the ER was a different story. There was one nurse (tall, brunette, stocky build) who completely violated my trust and dignity within minutes of me arriving. While the door was wide open, she loudly accused me of having a “Sexually Transmitted Infection” in front of my husband—without explanation, without even confirming any details, and without considering how deeply inappropriate that was. It was humiliating, unnecessary, and completely unprofessional. When I corrected her, she never apologized or acknowledged her mistake. Then, when it was time to give me pain medication for my ectopic pregnancy, she walked up to me and sarcastically asked, “Where did the pain go?” with a smirk before even administering the morphine. The entire interaction felt judgmental, dismissive, and cruel, like she was trying to paint me as a drug-seeker instead of a patient in excruciating pain from a life-threatening condition. I am so grateful I was transferred to the right team of doctors, but no patient should have to endure the kind of humiliation and mistreatment I experienced in the ER. Baylor Scott & White needs to do better with staff like that.

1 /5 Yessii Gloria: I am writing to formally express my dissatisfaction with the level of care and service provided during a recent visit to your facility on 11/30/2024. My partner and I arrived around 8:00 PM because he had got injured at his job and was experiencing concerning symptoms. The visit started well, as he was promptly checked in and initially examined. However, we were then sent back to the waiting room, where we waited approximately four hours before being taken to a room again. Once there, he was briefly assessed, and we were told, “We’ll be back with those labs.” Unfortunately, no one returned with any updates. A staff member came in to take blood, left, and did not return until discharge time—hours later, around 2:40 AM. Despite having a chest X-ray, blood work, and an EKG, none of the results were shared with us. Instead, we were abruptly told he was being discharged, given some vague instructions about breathing exercises, and advised to return if his condition worsened. To add to this frustration, when he informed his job of the situation, they required a doctor’s note to excuse him from work due to the incident. This essential documentation should have been provided during or at the conclusion of his treatment. As a result, we had to return to the ER at approximately 3:30 AM just to obtain this note, only to be told he would have to wait again. This experience was unacceptable for several reasons: 1. Excessive Wait Times: Waiting over six hours for incomplete information and care is unreasonable and unprofessional. 2. Lack of Communication: We were never informed about his test results or given a proper explanation of his condition. 3. Failure to Provide Essential Documentation: The doctor’s note should have been issued during discharge, not after an additional trip to the ER. This lack of organization and follow-through caused undue stress, wasted our time, and left us feeling unheard and neglected. I am deeply disappointed in the care provided and would like a formal response addressing these concerns. Additionally, I request that you review your processes to prevent similar issues for other patients in the future.

3 /5 Sylvia House: This might be a little long but a few weeks ago I came into the ER absolutely beside myself with anxiety from my CPTSD. The doctor was amazing and didn’t hesitate to give me meds to bring me back down. After labs and X-rays to rule out anything else it was $3300. Went earlier this week same problem. But even more hysterical than last time bc it just wouldn’t stop (panic attacks). I waited 5 hours for him to come back and tell me he won’t be doing anything for me and to talk to my psyche the next day. That was $2000 for them to only do labs and stick me in a room for 5 hours. Please train your doctors/staff to know what to do when someone comes to the er in crisis. Especially when their medications are clearly not working. I didn’t eat all day. Struggled with sleep. It was awful. I almost put myself into inpatient at canyon creek. Be wary those with mental illness.