Baylor Scott & White Continuing Care Hospital - Temple - Temple (TX)

1 /5 Carla Moon: This place is a joke! My dad was here for a week, OT and PT worked with him 3 times. THREE times! And they are sending him home. An 83 year old that needs rehab. They sure will bill the insurance and get a weeks worth of money for nothing! NEVER look at reviews that the case manager’s give you, they are 100% biased. WASTE of time and money! BSW is a money hungry organization that could care less about their patients. KEEP YOUR FAMILY FAR AWAY!!

1 /5 Dana Smith: Update: It’s been over a month and I still haven’t heard from anyone. I came to Continuing Care after having a tracheotomy tube in me from respiratory failure and I spent a month and almost three weeks at this hospital and what I will do is start with the positives. For the most part, they have an amazing staff. I had some of the best nurses. All was very attentive and caring. The main issue with the nurses are that they are understaffed and busy all the time and it makes patients irritable waiting for long periods of time to get care. One time I had to wait almost two hours for something and that’s ridiculous. Sometimes there was some nurses that wasn’t doing their jobs and was talking more than working. . The physical therapy team really helped me at my lowest moments in life. I was so sick I couldn’t hardly move. They motivated and kept me going even when I didn’t see it possible and helped me to do much more than just laying in a bed. I will always be grateful for them. The RT team was great as well. They made sure I was well taken care of and always listened to my concerns and kept me in the loop about my care. Sanitation was amazing too. Some days when I didn’t have visitors, they were very kindhearted ladies that made me smile. Now to negative. The doctors there do not listen to their patients. They would listen to what I had to say, but I didn’t always feel like I was heard. I had a concern about my foot and it took for Dr. Anderson which was the third doctor that was treating me, to do something. If I was treated in a timely manner on my foot, I would be further in my recovery. Another issue with the doctors is the bedside manner. I’m a very obese woman and I’m well aware of that. I’m aware that I need to lose weight. I know that doctors will tell you that from time to time… but having three doctors tell you that and continue to badger you about it while you’re recovering from being sick is not helping a patient. I felt that one time was enough and I didn’t need to be reminded constantly especially when I was losing weight while I was there. Another issue that upset me during my stay is the lack of communication between patient and doctors. A lot of the time I wouldn’t know what was going on with me until it would happen. The biggest issue I had was with the case worker. I remember when she came to my room at the time and was asking me about my insurance from my job. Mind you I was barely talking because I had a teach and she disturbed me for over thirty mins and basically tried to get me to do her job. I wasn’t needed for that. What was also upsetting to me is that upon my discharge I was promised home health, and I was told that I couldn’t have it because charity doesn’t do home health. After my insurance was canceled, (due to my job letting me go during my coma and they couldn’t contact me) I felt that they wanted me out very quickly. As my time for discharge approached, I asked for a couple of more days to perfect transfers and get stronger because I wouldn’t have the same amenities at home. I was told no every which way. I asked to speak to a higher up to advocate for myself and was told to contact Patient Relations. It’s been days, and my aunt nor myself has received a call back. I was told that my care wasn’t enough to be there and was told that I should go into a nursing home for further care. Which is ludicrous because that would be more expensive then keeping me a couple more days. I was also told that I would be getting physical therapy home in spite of me not having insurance and my case worker waited two hours after I came home to text me and let me know that I wouldn’t be eligible because I no longer had insurance . But they sent me home like that and the only option they gave me was a nursing home, which I didn’t need to go to. All in all I had a bittersweet experience there and to anyone who goes here or take their loved ones there, please make sure that you can advocate for your care because sometimes it’s very necessary.

1 /5 Andrea Martinez: April 2 2024 , While my father was in his end of life transistion, I was spending time there with he and my mother as a support and to check on their welfare ; due to recent APS contact , because of neglect by the family members who had control over their Power of Attorney . I spoke with a hospice social worker there in confidence to share concerns about these family members ( one with an extensive and dangerous criminal history ) who had POA of both my parents . Due to the recent APS contact and my concern about their well being , I was asking for eyes and ears on my parents while at the facility . Not only did the case worker, a mandatory reprter , condescend to me and disregard my concerns , She then violated Ethical standards by repeating the conversation to the very family members posing the risk to my parents well being and safety. This put my safety at risk as well. This is dangerous, unethical, and unprofessional conduct . Secondly, I stayed the night with my father on April 2 into April 3 , to keep him comfortable. I have been a caregiver for 30 years and have spent many nights providing care and comfort to hospice patients. I had low light and the TV on his favorite program on mute. My husband was sleeping on one side and I was keeping watch on the other, the night nurse came in and gave him meds around 10 pm and said shed return in 30 min . She did not return to check on him in 30 min , she did not reposition him or swab his mouth . I was there and knew what to do to keep him comfortable, so I put cream on his lips, hydrated his mouth , cooled his hands, took the covers back when he over heated , until approximately 1:oo am he got agitated and I called the nurse in. She came in and proceeded to lecture me on comfort care and telling me the TV needed to be off and room dark so he could rest . In 30 years of providing hospice care, I have never heard of having a dying patient in the dark. I asked her if I should leave , and she said no . I stayed and sat with my dying father in a pitch dark room. When she came in, she would shine her bright phone light in his face

4 /5 Tazzy Truck: Update: Someone reached out to me and they handled this situation very well and very professional. I actually ended up going back to this facility and the treatment was so much better. Dont get me wrong, the facility itself is very nice and clean. Most of the nurses are great as well. The case manager said sha qe really had no reason why she did what she did. I didnt really have to deal with her too much, because most times she would send another person in my room to ask the questions or address the concerns. Still, I didnt really have a problem. Only thing, she came in my room and said the case worker said my insurance company didnt approve my extended stay. I call my insurance company and they said that the case manager sent a request, and it wasnt denied, it was a pre-authorization which means the insurance company will approve it, but they just needed to have the reason explained for the extended stay. I work for the government, and our company has a direct number to an agent at our insurance company. They said this case manger and her assistant are very much aware of how the process works because I have been there before longer than this time and besides, this is done all the time with this facility and they couldnt understand why they were coming to my hospital bed telling me that. She told me to get a copy of the letter theyre looking⁹ at and take a picture and send it to her. I told the caseworkers assistant what the insurance company said and she just kept standing saying "oh thats not what it said". She said that like 6 times, as if she wanted me to say ok and pack up and leave. When I ask her to show me a copy of what she and the caseworker was reading, she left my room and I never heard anything else about it. Thats the only issue I see with this facility. If you have an issue, the manager will call you and handle it in a very professional way. I didnt get her name, but good job to the supervisor. I really appreciate your kindness! Very unprofessional work by the case worker. The Dr said he would give me pain medication for 1 week until I can get an appt with the pain management clinic. The Dr comes in the room and speaks very quicky and he departs very quickly so if you have questions, you better hurry up and ask them. I had to get help from another hospital. I got the app for the pain management clinic, but he only gave me medication for 3 days and then I ran out. I call the case worker, and she immediately answered my call and said she will send the Dr a message and she said she will give me a call back later that day on Monday 11/13/2023. She never called me back. I tried calling her for 4 days straight and I left a message each time I called. She stop answering her phone for me and she never return any of my calls. I also call the front office and was told someone will call me back and no one has called back even until this day. They dont care if you are in pain or need help. They will only be nice to you while youre admitted to their facility. Once you leave they never want to answer any other questions. I am still looking up information and researching emails and phone numbers of how to get this to a higher management team. The case worker also said she will have a Walker delivered to my house because I cant walk. That never happened as well. So, I was released and still cant walk. I guess no one will ever call unless Im late on giving them their money. Some of the nurses are very passionate about their job, and they work very hard, and the others are just there to collect a paycheck. Some of them gets upset if you call them to many times (2 times is to many for them) because either they are sleep or outside smoking. The wound team is the best team ever! Very nice, intelligent, and patient. They work very hard!!!

1 /5 Em: Worst continuing care facility to have a loved one at the case managers are not helpful. They will talk down on your family when you are not around and then lie about it when you confront them. The drs are not compassionate and I was told my family member would get better care somewhere else according to the attending physician. Like he told me he wouldn’t treat a patient any way that he wouldn’t treat his family and he was against releasing my family member. He had case managers in his ear telling them the patient had to be released all due to no insurance. There was much more physical therapy needed to help my family member progress but they gave up. They didn’t want to change the wound said once a week which is gross. Which was true they kicked my family member out the door. They bladder trained for one morning and left in the catheter to be kept in and hopefully changed in a month somewhere else they didn’t want to help remove it didn’t want to help heal my family member. The pressure ulcer that incurred was unstageable and I was informed by Dr Simon they have many patients there with stage 4 bed sores. They send patients home like that without proper home care. I’m sure the people here will deny it all just don’t trust them. My family member went without eating because the nurses didn’t have time to help do anything. The facility has so many traveling nurses from different states they even told me the hospital was a joke. My family member was malnourished when released. Took them to a different hospital immediately after they kicked them out. The other hospital said the malnourishment was bad. I’m glad I got care for them elsewhere if not I’m sure they would have probably not been alive today.