Baylor Scott & White McLane Childrens Specialty Clinic - Temple - Temple (TX)

5 /5 Jaquelyn Moreno: When I arrived here, I felt I was in the right place. The nurses and doctors were super friendly, and something that I liked was the way they do it so that the children feel confident and above all, explaining each step of what they are going to do so that they are not afraid. Well, in my case it was a CT Scan and it seemed super excellent. Doctors willing to resolve any concerns you may have.

1 /5 Joe L: Need’s more nurses simple stuff would take to long and could not even diagnose my son with his cancer he had! I recommend dell childrens in Austin a lot more friendly and supportive.

5 /5 AJ Smith: Never want to take your 14mo old to the ER but if I have to again we’ll know where to go next time! From registration on we encountered people that were kind and helpful. Madeline T. took good care of us and was so kind in bringing toys and bubbles to distract our little one. (And extra bubbles when dad broke the first thing!). You could tell the doc had been in the pediatric setting a while and was great at explaining what was going on and not just ordering a bunch of tests or imaging as I feel has become so unnecessarily common in healthcare these days!!

4 /5 Jose Araoz: I have only visited the fourth floor with the mental health services but I have been there about 10 times. The waiting area is fairly large with a decent amount of magazines. The TV plays Disney channel as expected. It has been my experience that they are always running whims their appointment times. Ladies at the front desk are nice and helpful. There is a snack bar in the first floor and a pharmacy.

3 /5 Amanda Pourtaimour: First off, let me say that Dr. Malik is great and the deduction of stars is in no way a reflection of any medical care my child has received. And usually, the front desk at the general pediatric clinic are great too. I have no clue who checked me in today and why they were the way that they were, but the general way they handled my situation was completely without caring or grace and I felt it should be noted. I did arrive late to my 12 month well visit and that is my fault, but, I was marked as no show as I was in the lobby waiting behind other patients to be checked in. Had the person checking me in cared even in the slightest about the fact that these appointments are extreme hard to get and sometimes people are doing their absolute best, then I guarantee that we would’ve been seen. But, since this was not the case and I seemed to be more of an irritant than anything else - I was told “too bad, so sad” in less words. Grace/empathy and a little bit of courtesy do go a very long way. Anyways, I will not be returning because the front desk is the face of a business - and if the front desk says “I don’t care” then that’s likely the mindset of the rest of the business.