The Heights Hospital - Houston (TX)

1 /5 Daniel Rodriguez: My sister had Day surgery on her knee, the nurse told us in the prep area that it had been sold and it was seveaverly short staffed plus their elevators were not working. Me and another sister had to walk siz flights of stairs. Iam a heart patient myself it was horrible thru and thru.

1 /5 Haley Lopez: Do NOT under any circumstances go to this place if you know what is good for you and your loved ones in times of need. Please. After my boyfriend tore his Achilles, I frantically searched for an ER on a Sunday morning to take him to. Google maps showed this as open and available. I parked and noticed a man in the parking lot poking at tires on a white truck I did not think anything of it at the time. I was appalled when I arrived, ran inside to find NO ONE. Not a single soul in sight, no one at the desk! I yelled “Hello?!” a bunch, walked around to see if cameras would pick me up, thinking surely someone would see me and nothing. It was empty, silent, and eerie. Then as I gave up and walked back out the way I came to the parking lot, that man was walking in. I could not tell if he worked there or not (was not wearing any credentials) so I asked “Do you work here?” He said yes... I said that I am in need of emergency services. He says “Oh we are closed, Put Memorial Hermann into your maps and go up the road.” This man had to have seen me running inside. This man could have told me “We’re closed” in the parking lot. I was in a panic and this could have greatly helped me. I’m sorry- but WHAT THE ?! If this is in fact actually closed, close your freaking doors and put closed on Google maps!!! Absolutely insane that a literal HOSPITAL with an ER is just ~closed~ when human beings expect you (of all places) to be open and ready to help a medical emergency. I do NOT want that feeling to happen to ANYONE ELSE because it was the worst possible feeling in the world. Do better and fix this.

1 /5 Steven Hernandez: I had the worst service at this ER by the ER Dr. Canchola who looked as though I had severely inconvenienced him by showing up to the ER on a recommendation from my virtual nurse to go to an ER within the hour. I had been experiencing some sever side effects from medication for an infection to which I brought with me but Dr. Canchola dismissed my Doctors diagnosis and my description of symptoms almost immediately! His reasoning behind his immediate diagnosis was that none of the medicine I was taking could cause any of the side effects I described. I tried to explain that the medication under the side effects description from the pharmacist showed those same exact symptoms but he decided that there was NO WAY that medicine would make me feel that way. His final diagnosis was that I was under too much stress and needed a nap..... I paid MONEY for a medically trained Dr. To tell me Im stressed and need to nap!!! I find it VERY difficult to save money in todays economy and emergencies almost feel like they need to be scheduled in order for people to afford but in this case! I have never felt so wronged and robbed for my hard earned money for a moment that I needed help. Im very glad that I did not die that night but i can guarantee you it was not by the care provided by this ER or Dr. Canchola! I will never return and will tell everyone I know and just meet to save themselves time and money. Honestly the rest of the staff was very nice and seemed to care but were not very informed.

1 /5 Lisa Wolff: Very disappointed! This was a follow up surgery for my son. They verified insurance, and collected 2300.00 which we were told was our portion of the surgery less anesthesia. Almost one year later we start receiving large bills for the surgery. We contacted them, and were told that it was out of network. We were never told this, so that we would have the option of proceeding with surgery. At the time of service, No surprise Act was in effect. We never signed anything saying that we were aware. We should have called the insurance, but working in medical myself, we always verify insurance first and let the patient know up front the costs. We tried to resolve this, but they only want to set up a payment plan. This is a terrible way to do business!

5 /5 carol e johnson: Exceptional care, happy staff spreads sunshine with their positive attitudes. I have been in 4 different nursing facilities. Not one of them can compare to PAM, although N Houston Transitional Care is good, it cannot come close to PAM♡ I look forward to recommending it to the over 55 group at Heights House where we have 10 floors, 150 apts. Thanks, PAM