Texas Health Presbyterian Hospital Allen: Emergency Room - Allen (TX)

5 /5 Danielle W.: I have absolutely LOVED the experience from start to finish here. I just recently delivered my final addition a few days ago and the labor and delivery staff are beyond amazing. I was treated with the highest respect, provided quick answers when had questions and they even went above and beyond to accommodate me and my family during our stay at the hospital. I was NEVER left without answers the nurses such as Felita, Judy, Jen, Brooke. Wait there’s more, Anne, Mary,& Olivia the weekend nurse. The beautiful Carol in charge of all the nurses were amazing I absolutely adored the Nicu nurse Tammi. I mean everyone was just nice and helpful. The food was very, very good I enjoyed my celebration meal and so did my hubby. Patti the pediatrician on call who cared so well for my little one was very funny and kept me smiling. This experience was different but I knew I was in great hands because everyone kept reassuring me everything was going to be just fine. I wrote them a note letting them know I hope to see them again in a different path such as a future Dr. I will never forget the staff here nor the experience please keep being a pillar to all future mom’s and moms of multiples we need staff like this! I love you all!! - Love Hall Wylie family ❤️

5 /5 Chem: I was dreading going to the ER bc of the typical wait times. But I went back to a room almost right away and someone was with me within 15min. Also, they were pretty attentive from then on. They may have a new head nurse in charge. As I was leaving I commented on the extremely quick service for an ER, she said she was the head nurse and that she is very adamant about quick service. I was very impressed.

1 /5 George R: *** Took BLOOD And NO RESULTS*** When I asked THEY Said Everything GOOD******Nothing on MY CHART ** I recently visited the ER and was deeply disappointed by the experience. The staff displayed a lot of bad attitudes and seemed to lack any care or compassion. To make matters worse, there were beds lined up in the hallway, which was quite disheartening. It’s truly sad to see how people are being treated in such a critical environment. If you want to take further action, you might consider reporting your experience to the hospital administration or relevant health authorities. This can help bring attention to the issues and potentially lead to improvements. If you need guidance on how to report hospital negligence, I can provide some resources for you. THOUSANDS OF DOLLARS

1 /5 Brittney Morales: Horrible ER experience. I was referred by my OB office for possible ectopic pregnancy April 2024. The staff was rude and acted like I was an idiot for coming in. I never once saw a doctor. Was told everything was fine even though my HCG levels were up and down and they could see that in their system. The baby was never found on ultrasound and I had to have a D&C a few weeks later. After paying double what I was quoted for these visits, after insurance, I have now received a bill from a debt collector for an additional $200+. I never received this bill from Texas Health, never received a call and nothing showed up on the app, which is where I paid all the other random charges. Now, after finally get back to normal following the loss of my child, they have sent me to collections for a mistake on their end. I have since switched providers and will never step foot in another Texas Health location.

1 /5 Rachel Johnson: Called ahead of time to see if they can take care of an abscess in ear canal the receptionist said yes. We get back to the room (total time of 3 hours) and the doctor said we have to see a specialist and the only thing they could give us was antibiotics...