Memorial Hermann Pearland Hospital Emergency Center - Pearland (TX)

1 /5 Esme HM: Sad to say but healthcare system is only worried about collecting a paycheck, they don’t care about your health. We had a horrible experience here, don’t go if you’re sick. The drs just want to collect their money or bill the heck out of insurance if you have it. We went on 12/23 at 2am. My husband was having fever at 102 with body aches chills cold sweats and a terrible cough. There was a lack of empathy and bedside manners by staff and ER Dr on duty. At intake the nurse was already trying to diagnose my husband with sepsis. He got tested for strep, flu, covid, and got X-rays to test for traces for pneumonia, all came back negative. Then when we did see the ER Dr on duty, she didn’t even acknowledge my husband’s pain. Her only concerned was getting his fever down and discharging him out. There was no sense of urgency, empathy, compassion provided. No medicine or antibiotics, steroids, given to help treat husband’s symptoms. We were just told was for him to take Tylenol and Advil. On 12/26 still not any better I took husband to PCP and he was given better care and medicine to treat flu. Steroids and antihistamines were prescribed to treat fever, pain, and inflammation. Immediately he feeling better after 5 days in bed sick. People go to ER for emergency treatment sadly this place is not it. Avoid it unless you feel like being charitable given away your money to careless Drs.

1 /5 Rodolph Farah: I had an awful experience at this hospital. From the moment I walked in, the girl who checked me in was extremely unprofessional and rude. Despite me almost passing out, there was no sense of urgency or care shown by the staff. I felt completely neglected. The only things they did were a blood test and an X-ray, and I’m pretty sure it was just to bill my insurance. I wasn’t seen by a doctor at all during my visit, which is unacceptable. To this day, I still don’t feel well, and it’s clear that they didn’t take my condition seriously. This place is a disgrace and should be shut down. Nobody should have to go there unless they have absolutely no other option. Shame on this hospital for the lack of care and professionalism

5 /5 Ebony Sampy: Nurse Practitioner Tim and Nurse Leah were absolutely amazing! Before diagnosing and treating me, Tim took the time to ask about what was going on and what had brought me in. Not only did he ask, but he truly listened. He also explained everything he was doing step by step, ensuring I was completely in the loop throughout my entire care. Afterward, Leah came in to administer the IV and draw blood. She displayed the same qualities as Tim—patient, empathetic, and caring. She made my first IV experience seamless and stress-free. Once all the results were back, Tim returned to the room and personally sat with me to thoroughly explained his findings. He went over the aftercare treatment in detail and reassured me that they are always there to help. Tim and Leah were incredible professionals, especially in an emergency room setting. Overall, my experience at this ER was nothing short of exceptional—the staff was kind, and the facilities were clean.

5 /5 David: I arrived at Memorials ER around 6am on a Sunday and unexpectedly found the waiting room empty. This was a blessing for me with the pain I was experiencing. The receptionist quickly processed me and escorted me to the first response staff member on duty. After my initial medical condition questioning, I was wheeled into my room for the next several hours. Dr. Moore and NP Torri walked me through all the steps necessary to diagnose my situation with clarity, understanding, and insightfulness. Everything was made to make me comfortable until the labs and scans were reviewed. Fortunately, my condition allowed me to depart the same morning and I found the entire ER experience a saving grace. Everyone I came into contact with was professional, polite, and genuinely cared about my treatment. Thank you for the medical care you provide day-in-day-out! You are a true asset to the community.

5 /5 Cassi Harper: The check-in process was smooth and efficient and the check-in staff were very friendly. The intake nurse was exceptional and we were seen by a doctor in 20 minutes or less from the time of check-in. The nurse, Tina, who had to draw blood, was very personable and did an excellent job.