AdventHealth Central Texas Behavioral Health Center - Killeen (TX)

1 /5 Becca Brutal: I had a referral for both counseling and psychiatry for medication. They never reached out to me once my referrals were available. I had one and then asked my doctor for the other. I came off my medication on my own. Then I called to make an appointment on a Friday and was told that they leave at noon on Friday. That to me is not reasonable considering the volume of people that have issues and need appointments. I looked up their reviews. The reviews left me with doubts about the quality and competency of them being able to help me. So today I was called to make an appointment and I called back and was told they wanted more information regarding what I wanted to be seen about from my doctor and wanted me to go back and ask them to send something. I asked why can’t you ask me or have an evaluation type form for me to do. Well she said that they also have that form but still wanted this from my doctor. Well I got off the phone and I realized that this is wasting my time and my doctor’s time. And what if I don’t feel like sharing that much information with my doctor. It really kinda pissed me off. They had my referral since December or January and had no concern to reach out to ask for this information and no concern to make appointments. It’s now March. And then they are scheduling 2-4 weeks out. Well maybe if they worked on Fridays they could knock out some of that delay. This bullcrap sealed the deal for me that they lack in care and competence. I’ll find somewhere else.

1 /5 Götterdämmerung Wasserjungfer Kaiser Michelkos (Erzherzog Junge Römer): I was a patient 20 years ago back when it was called Metroplex Pavillion, where thier services was used to aid my narcissistic mother to abuse me. Anger is valid response to abuse and having trained mental health "experts" recruited as flying monkeys to gaslight a child as the abusive one. They also misdiagnosed my autism spectrum disorder as antisocial personality disorder. They also think its okay to send kids to a resident treatment facility aka the troubled teen industry. Think of places like Élan School. This place squares the blame on the child yet never asks as to why the child is acting out in the first place. I didnt need therapy then but I need it now. Thanks for the CPTSD I hope yall sleep well at night.

1 /5 Bethany Horton: After being hospitalized a year ago, I’m still on the waiting list for therapy. And the ladies at the front desk always seem like they hate their job and so I’m pretty sure they didn’t actually put me on the waitlist. She also told me after my last appt I can’t make my next follow up appointment with my dr and that they will call me to make it. They never did. Maybe these ladies need to get a different job and stay away from MENTAL health clinics.

3 /5 Kim H: Dr Bishara is a fantastic psychiatrist - I have had the best experience working with him. I am not going to leave the clinic immediately now that he is moving on as it has been difficult to find a good provider in the area. For him personally - I did a 5 star review. I will give the new practitioner a fair chance and review later- but my main concern is the front desk staff. I should have written a review two years when I was first trying to start services here and get an autism evaluation for my son. The lady that works at the front desk is one of the rudest individuals I have ever encountered and I even caught her in a lie regarding my paperwork more than once when we were having issues with our referral. I try to give people the benefit of the doubt as everyone has bad days - but I have had far more negative encounters with her in two years than neutral or positive. She lacks any sort of basic customer service skills which in my opinion is vital to a front desk attendant in any job but even more so in a behavioral health clinic of a Christian organization.