The Best 12 MEDICAL SERVICES near El Paso, TX (Part 3)

Jonathan Galvez Ofelia the nurse practitioner was extremely rude, doesnt know what shes talking about and seems like she is googling answers to questions as she goes. Extremely dissapointed with the services received

Rain E. This Dr. Gloria Sam, is so beyond rude. You shouldn’t be a Dr if you do not like your job, then quit if you’re so unhappy. My mom has been with this Dr not too long and she has a arrogant attitude, doesn’t consult and doesn’t prescribe anything for the problems my mom has because you “can’t just spring it on her” as she’ll say. She needs to be fired. You can’t treat older people like this would not recommend going here.

TT Smiley It would be quite beneficial to either email or even text service members before their appointment. Please keep in mind that some of our Service Members are not sleeping well at night and need gentle reminders with complete addresses. I am glad I took off work to be with my husband. He only had a link that did not give him information such as address, it just continued to spin. I drove and he finally found a number. Listen...please have someone analyze the way Service Members are contacted and receive information. Please and thank you.

Ana my experience was great here! registered tech Elizabeth was thorough in explaining each step of the process and she made me feel comfortable to ask any questions. When I needed help in the night she was responsive & happy to help. Thank you Elizabeth for being so kind and great at what you do!

Edward Solomon Staff was excellent. We arrived on time, processed promptly and entered waiting area. One and one half hours later, was informed that the surgery was running behind. I asked if would be another hour, then two hours, then three hours and……five hours! Absolutely nuts. Asked why they didn’t call us at home, 35 minutes drive from hospital and received no answer. My wife went home and I remained on a gurney for three more hours. Finally taken in to surgery some 6 hours later! Thankfully procedure went well. Sent to a private room several hours later, staff very nice. Next morning waited until 10:00 for breakfast that was not ordered. Next interviewed by all appropriate staff and waited two hours to get hospital doctors orders to leave, finally my nurse helped me dress, remove IV and took me downstairs to process out. Finally left at 12:30.

Barbara Howie I had excellent care while at Del Sol. I am very grateful that I was transferred there. I cannot express enough how well I was treated. The doctors were outstanding professionals with great people skills. The nursing staff is world class.

Morgan H Experience with Doctor Cox was horrible. He is a liar after he lied about leaving a Gallstine in me. After I went to the ER prior to my follow up and after the ER called him about my remaining gallstone, he lied to me at my appointment with him saying it was a "clasp". I have tried reporting him to the Texas Medical Board even though I have all my paper work stating what was going on with me and sent them copies. I ended up going to a different hospital because this doctor lied to me. IF anyone ends up with this doctor, please record your conversations with this doctor and get EVERYTHING in writing on diagnosis. DO NOT TRUST THIS DOCTOR!!! I dont understand why he is still practicing.

Juan Sierra From the first day i met Dr. Cox he gave me the impression that he was a one of a kind Dr and surgeon. He has guided me through the journey up until my surgery which he handled with care and professionalism. I like to say he is an angel sent from heaven because he has helped me heal from diverticulitis as well as removed my infected part of the sigmoid colon. Other than the Dr being amazing and caring, his staff doesnt stay far behind. Melissa and Lilly have been two of the most amazing people in his office. If anyone is looking for a good surgeon and staff this is the place to go and get healed. Depending on your surgery. Thank you for everything Dr. Cox. From the bottom of my heart.

Clarissa Hernandez I wish I could give this place more stars. Unfortunately, I cannot. Our experience was more than awful. We were treated very poorly. Everyone was very rude. Everyone acted like we were nonexistent. I won’t lie. I did have a nurse who was very kind when she was putting the IV on my daughter. I got here to the hospital around 2:30 and I have been sitting here in the hallway because they are no rooms and it is now 8 PM. The doctors are not the kindest either… Literally the worst hospital I’ve been in El Paso and I have lived here my whole life. I brought my two-year-old in and it has been the worst Experience… Please, if there is any Mom ‘s and Dad’s out there, do not bring your child here. Also it was disgustingly dirty. I’m so disappointed. Disgusted

Claudia Moreno I wish someone would just give them a piece of their own medicine. These people dont care about their patients. There is a lot of misinformation between the nurses and their Doctors. Its a shame that they even ask for a $345m expansion. To let patients die and lack critical information? & also their nurses should work at the DMV with that awful attitude they got. What a shame.

M Martin Dr. Reyna has been my 86 year old mom’s doctor for the past few years. I have never met a more caring physician. When she was admitted to the hospital recently for a surgery, he went above & beyond to review contraindications with her medications with me and worked with the hospitalist to make sure they were corrected. He remembers stories and personal information she shares from previous visits and genuinely cares about her as a person. His staff is always very nice & we never have to wait long. I’m grateful he’s here for my mom!

Tbone1069 Went in today 11/14/2024 840 am. Spoke to Irma, she was extremely rude and not helpful at all. I spoke to 3 different ladies on 11/13/2024 they all said I can go in as a walk in, I go in today and Irma tells me all 3 of them were incorrect and that I needed to be scheduled. I wouldnt recommend due no one being on the same page. Theres a reason why this place has 3 stars,

Dale Thompson Everything about the evaluation was dynamic, from the front desk personnel to the intake individuals, the Ultrasound individual and the Doctors staff. everyone was above the normal., receptionist asked if we wanted coffee, chips, cookies, etc. Wow, never before have I been so appreciated and made welcome. If every medical facility were to treat a patient going to medical facilities would not be a drag. I highly recommend this facility.

Peggy Butler Excellent experience. My husband was referred to PAD by his podiatrist. They did an eval on him & luckily there were no issues. The whole staff was very friendly. They explained everything on what they were going to do, very caring. The lobby was comfortable and inviting. My husband is in a wheelchair and they were very helpful getting him setup for his initial eval. I highly recommend this office if you have leg issues. I wish all doctor’s offices were as pleasant to go to. Thank you for a great job to everyone.

Michelle Acosta The worst hospital there is and by far the worst experience in my life . My grandma passed away back in January on that day we had a staff member walk in asking us who was taking her home I told her she had passed away . The second time a staff member walked in saying it was time for her medication and I told him medicine for what she passed away he also had no clue . The third time a staff member walked in was to give her , her breakfast and I told her ( now me being upset and irritated ) she’s dead how is she suppose to eat that . None of them had a clue that she had passed away so disrespectful and very very unprofessional especially when a family is mourning the loss of a loved one. Horrible horrible hospital not only that back in December they had send her with the wrong medication. Please don’t take your loved ones here .

ᎯᏒᎨᎯᏕ ᏰᏒᎬᏁᎠᎯ 5⭐, I had my 2nd surgery for same medical chronic disease I have and was a major extended surgery. From the work the OBGY surgeon to all preop to in patient care one night stay in the Hospital room was great treatment. Specially all NRs and CNs in the 4th floor in Gynecology Floor. My illness is tough and struggle to have it. They were very attentive and check on me every 3, 4 hrs and also when i called for assistance they right away got into the room, Also clean room, look up to provide me food outside kitchen hrs, and helpful ladies. This is my 2nd surgery experience in this hospital. Competent & Skilled Knowledged on what they r doing. Thanks. I recommend people look up for treatment Texas tech & UMC just follow protocols & be consistent in your appnts, medications, make an effort to take care of ur health and You should be likely have a well medical attention.

Gary Palmer Was admitted Providence Specialty Campus on November 11, 2024 for a prostate procedure … I received not just good care, but outstanding care … I want mention my treasured care givers including my urologist surgeon Doctor Jeffery Spiers, the most positive man I have ever met. Alejandra, Lily, and Dolly all the deserve recognition for their kindness, sympathy and professional care, they were there for me this 77-year-old man, many thanks from Gary C Palmer (Aug. 1, 1947) they made my hospital stay so comfortable and low stress… if a hospital stay is in my future it will be at Hospital of Providence Specialty Campus.

eileen boller Didnt answer my ???

Anibal Ruiz Absolutely atrocious, all the doctors in this office had a chance to meet my mother and all of them said she was fine, nobody listened to what she was saying, the last one only prescribed omega-3! turns out she had critically high sugar levels and potassium. She was close to a heart attack and she has been in rehab for almost two months trying to get her strength to walk again. Stay away if you dont want them to let your loved ones go. All these so called doctors should lose their license asap.

Lonnie Valencia It is a huge challenge to schedule anything over the phone. Ive been hung up on, left on hold for an hour, and sent to voicemail during business hours. I had to drive down to the office to schedule an appointment because that is how useless calling is. I love the nurses and the staff but having this issue is making me consider another doctor.

Aaron Jones The admissions crew (Andrew, Jordan, Priscilla) are amazing. They displayed exemplary care in their work and treatment of patients. they are a shining example that there are still good people in this world.

Melissa S This “hospital” needs to be investigated by the state. Medical power of attorney and HIPPA waivers from patient for family communication are ignored. Medical history of patient is ignored. Attempts to give a list of current medications and history of patient ARE IGNORED. How are some of these doctors be allowed to practice??? Nurses and staff are helpful, but doctors need to be accountable to SOMEONE. Doctors only want to deal with incapacitated, medically vulnerable patients that can’t recall conversations. DOCTORS here avoid taking to family at all costs. How can our tax dollars go to funding this????? Where is the medical director? Who is managing this place???

Brianna Nunez Dr Roncallo was my pediatrician for years and now he is all my children’s. Staff is awesome and efficient and the Nurse Practitioner Mrs Crespo and Dr. Curbello are the best! Refuse to take them anywhere else. Love this office!

Swan Beauty Billing department is terrible I worked in medical billing for 10 years and I literally had to help them with my claims. Manager is rude and the whole front staff is rude. Only reason I return is because the doctors are AMAZING! it’s to bad they are allowed to be rude upfront that’s the face of the practice. I wonder how bad retention is due to them. Upper management needs to start auditing the calls and seeing the way they greet people (or don’t) so they can correct them.