Del Sol Medical Center - El Paso (TX)

4 /5 Edward Solomon: Staff was excellent. We arrived on time, processed promptly and entered waiting area. One and one half hours later, was informed that the surgery was running behind. I asked if would be another hour, then two hours, then three hours and……five hours! Absolutely nuts. Asked why they didn’t call us at home, 35 minutes drive from hospital and received no answer. My wife went home and I remained on a gurney for three more hours. Finally taken in to surgery some 6 hours later! Thankfully procedure went well. Sent to a private room several hours later, staff very nice. Next morning waited until 10:00 for breakfast that was not ordered. Next interviewed by all appropriate staff and waited two hours to get hospital doctors orders to leave, finally my nurse helped me dress, remove IV and took me downstairs to process out. Finally left at 12:30.

5 /5 Barbara Howie: I had excellent care while at Del Sol. I am very grateful that I was transferred there. I cannot express enough how well I was treated. The doctors were outstanding professionals with great people skills. The nursing staff is world class.

3 /5 Lisa Lawson: The staff and nurses and even the doctor were great! They had great attitudes and didnt make me feel as if I were a burden. On the other hand of that once completed they gave me the paperwork didnt explain the findings didnt tell me my next steps and hustled me out the door. I left not knowing what was going on. And from what I did pick up on and the paperwork they gave me said two completely different things.

1 /5 Naomi: They literally googled my condition in front of me. And decided to treat me like a drug addict. I am a CURT ( Compassionate Use Program for Cannabis ). REGISTERED with the state of Texas! Also, they DO NOT check medical records, I told every person I had a hysterectomy in 2019, the RN then used checking to see if I’m pregnant to pee test me. I would like to remind patients that we can report staff to their respective boards when they do things like, speak on you, as a patient within earshot distance to the whole ER about your case. Update: their compliance phone number is disconnected. So if you want to report staff for ethical reasons, they make it incredibly difficult. Update: The number y’all suggested is the disconnect one.

5 /5 Danielle Leyva: Truly the best hospital experience I’ve ever had. All the staff from registration to post surgery recovery, every single staff member I interacted with on the day of my surgery were so nice, informative and helpful. I wish I could thank each one personally for allowing my nerves for this surgery to be calmed by their professionalism and dedication to their patients. Thank you Del Sol Medical center Team .