R Drews I have been coming to Great Expressions Dental Centers on Red Bud for a year now. The Doctor and staff are always friendly and professional. The staff really take time to explain the things you need to maintain the up keep of your teeth and smile. Keep up the great work!!
5 /5
Alena Artamonova This was the most unpleasant experience of my life. I had never encountered such unprofessional behavior from front desk staff before. A trainee attempting to take an X-ray of my mother, along with the doctor, applied excessive pressure to her gums, causing severe pain. The X-ray process dragged on for nearly an hour.
After all these difficulties, the front desk refused to provide a written estimate, stating they could only give the cost verbally and promised to send the details by email. When I said that a verbal estimate was not acceptable, they responded with, "Well, then bye."
Moreover, a month after the visit, the front desk staff called to suggest scheduling an appointment. When I asked why the estimate hadn’t been sent, I heard a mocking response: "Oh, how awful, we didn’t send it? We’ll send it!" — followed by another inquiry about booking an appointment. I replied that there would be no appointment until we received the treatment estimate.
In the end, the estimate arrived only after four weeks.
Such a level of service is unacceptable, and I hope that the clinics management takes action to improve both the quality of care and the way patients are treated.
1 /5
Altesse Noubis My 16 and 13 years old sons went there for their exam and cleaning. everything went so well. My boys were so happy and they keep asking me when is their next appointment. Thank you so much Great Expressions you are the best.
5 /5