1 /5 Alena Artamonova: This was the most unpleasant experience of my life. I had never encountered such unprofessional behavior from front desk staff before. A trainee attempting to take an X-ray of my mother, along with the doctor, applied excessive pressure to her gums, causing severe pain. The X-ray process dragged on for nearly an hour.
After all these difficulties, the front desk refused to provide a written estimate, stating they could only give the cost verbally and promised to send the details by email. When I said that a verbal estimate was not acceptable, they responded with, "Well, then bye."
Moreover, a month after the visit, the front desk staff called to suggest scheduling an appointment. When I asked why the estimate hadn’t been sent, I heard a mocking response: "Oh, how awful, we didn’t send it? We’ll send it!" — followed by another inquiry about booking an appointment. I replied that there would be no appointment until we received the treatment estimate.
In the end, the estimate arrived only after four weeks.
Such a level of service is unacceptable, and I hope that the clinics management takes action to improve both the quality of care and the way patients are treated.
