2 /5 Cherri Urban: Ive been seen at Rose Dental in Round Rock for several years now, and have been satisfied with their service until recently. I had an insurance snafu at my last appointment two months ago, and paid about $250 out of pocket. When I got home, I called the office with the correct insurance information and expected them to run my insurance and refund at least part of what I paid just an hour before. I spoke with Ashley, who said it was "impossible to run my insurance now since I had already been seen." I called back the next day to speak with Julianna, who said it was not "impossible" and she would have the office manager call me. I did not receive a phone call. In the two months since, I have called at least twice more and been assured I would receive a call back and that Jessica the office manager was "looking into it, but she has a long list of patient accounts to audit and shell call me when she can." Always in a hurry to get me off the phone and poo-poo my inquiries. Its been two months now since this happened and I feel like that should be sufficient time to audit my account.
This experience has been enough to make me switch providers and negatively influence my once-positive opinion of this office, which is unfortunate because their hygienists and dentists are good. Beware their billing practices.
