UTMB Health Emergency Room - Galveston (TX)

1 /5 Daniela Martinez: If I could give no stars to this incompetent ER I would. For anyone thinking of taking your loved ones here to be seen, DON’T. My mom went in there last night to be seen because she had an unbearable pain in her side from a a health issue she has been dealing with and they basically told her to kick rocks. Her current physician told her to go to any ER for help if the pain got worse and the doctor who saw her just told her that if she already had meds for the pain why did she bother coming to them for. That if she’s already been diagnosed then what was she wasting their time and hers for? I am honestly disgusted and disappointed with this kind of treatment from a place that’s supposed to help people or at least guide them in the right direction to get the proper help.

1 /5 Jayzia Cee: I’m currently pregnant, told the ER to send me to L&D but they insisted they had to wait til they got blood from me which I don’t understand. the Emergency Room Tech Betty was very rude, I told her not to use my right arm my left arm have better veins and she completely ignored me, she even started my IV wrong, a RN had to take it out & redo it on my left side. I also was giving a gown to dress into, I asked for a blanket & never was giving one & they left my door wide open. UPDATE : gave them another try & they blew it for good, went in for heart palpitations & other issues, they changed my vital signs as if i didn’t see them on the monitor.

1 /5 Sandra Espinosa: My boyfriend had a staph infection that was spreading fast. The NP looked at it from afar and the other nurse was just going to hand him the prescription. We asked for his legs to be rebandage since it was weeping and all they did was hand my boyfriend the gauze. The nurse watched him struggle to rewrap his legs and at one point the gauze accidentally touched the ground. For $900 you would think this hospital would do more than just look. The standard of care was so subpar for what a person has to pay. We could have went to the urgent care again for this level of treatment. I do not recommend this ER, drive off the island if you are able to.

3 /5 ana HERNANDEZ: My experience was very nice, everyone was extremely polite and friendly as well as knowledgeable. -1 Star for leaving my blood samples and urine cup on a counter for over two hours after being told they were going to do lab work. As well as -1 star for pulling extremely tight on my sutures during the removal process, having the stitches on the outside of the skin going back inside and pulling very hard on the long suture instead of cutting small pieces of the stitches and gently removing it has cause such great pain and irritation.

1 /5 rudy garza: My friend fell while riding scooters and Julia a front desk nurse told us Walgreens is down the street.