Primary Care Pavilion - galveston - Galveston (TX)

5 /5 Kylee: The attendants at the lab in 102 at 5:00 Jan 5 Kimberly R Gray & someone else were incredibly nice please pay them more. I didnt get the name of the other one i am so sorry but she was so gentle and nice but effective when administering my Covid test. As a young adult just learning about everything I need to do, I appreciated them a lot. Exceptional service had all the information I needed.

1 /5 Glorie Ringwelski: My experience with the ortho pac was fine until she took a comment out of context and had a nurse call me and ask if I was suicidal.

2 /5 Ley BC: Patrice and Denise in lab services were so rude, I ended up leaving in tears. Neither one was competent enough to complete my labs, and Denise told me to go to a different lab because they "were done bothering with me". Ive never in my life met such uncompassionate nurses! Update: After speaking with client services, I am happy to hear they do take patients negative experiences seriously and have taken steps to correct the issues I had with these phlebotomists. I added a star to my review to reflect my experience as a whole.

1 /5 William Allen: In the time that it took to just talk to someone to get an appointment scheduled, I was able to drive to a clinic to complete everything. The woman said she would call back to finish my appointment because she failed miserably to just put in my insurance information. She never called back, and I was able to drive to a walk-in clinic for a simple medical-physical wellness check. It took 30 minutes going to a walk-in clinic, and more than 2.5 hours since the lady said she would call me back(failed to do so).

4 /5 Jean Fuqua: I have been going to the Ortho Clinic for over a year now for injections from Dr. Smith. He is a caring and compassionate Dr. and I couldnt ask for a better one. The staff at UTMB is very busy and it may seem sometimes they dont care, but that is so far from the truth. I agree they are understaffed at times and it makes it hard to give each person the attention they may want. They are none the less very professional and caring. Thank you for the job you do.... Jean