UT Southwestern Frisco - Frisco (TX)

1 /5 Kimberly: I should have known when they didnt call after receiving our referral from the doctor that the negative experience would continue. I called to schedule and apparently nobody has ever tried to get an appointment with Dr. Shumon Dhar who was under the age of 18. They were all confused and had me on hold for 45 minutes as they went back and forth to try and get an answer on whether he would actually see a teenager. The notes for the referral were not detailed so I had given them further information previously and they said they would pass this to the doctor and call me back so that I didnt have to sit on hold even longer. Well, its been over 2 weeks and Ive heard nothing. If you expect any sort of decent assistance or follow-up this apparently is not the place.

1 /5 Amukta yarlagadda: "I had an extremely disappointing experience with this hospitals staff. I reached out to schedule an appointment with Dr. Mark Peters for MFM consultation. They initially asked me to send my previous medical records, stating that the doctor would review them and decide if he could accept me as a patient. They promised to get back to me within two weeks, but I had to call them weekly for updates. After three weeks, they finally informed me that Dr. Peters was not accepting my case. They suggested I try scheduling an appointment at another location. When I contacted the suggested location, they also asked for my records, saying they needed two weeks to review them. After two weeks, they requested additional old test results. Even after I promptly provided those, they took another two weeks to inform me that the hospital near me was not accepting new patients and referred me to a location over an hour away. This entire process was extremely frustrating and a waste of over two months of my time. The staff showed no empathy or sense of responsibility, repeatedly delaying and leaving me in limbo. Their poor communication and lack of respect for patients’ time are completely unacceptable. I would not recommend this hospital to anyone seeking timely and compassionate care."

5 /5 Maggie Perrotta: My husband and I had our first baby here 12/20/22. Northlake is our provider and the mother/baby unit is outstanding! I had a c section and stayed in the unit for 3 nights. It was equivalent to having my baby in a 5 star all inclusive resort. The aesthetics of the suite was very modern and homey, stocked with all the toiletries and amenities we needed. We had excellent meals, snacks and cookies while also being professionally cared for by the staff as if we were family. We felt especially looked after by the nursing staff, Robin, Rozina, Raquel, Jill & Emma. They were our instant family and amazing educators, as this is our first experience taking care of a newborn. We can’t imagine going anywhere else the next time our family grows.

1 /5 Mihir Shah: They would rather have veterans suffer or die than do anything to help schedule an appointment, even with a doctor’s referral, which they claimed they never received despite our clinic faxing it multiple times. The person I’ve spoken to the most was Shanika when I called to schedule. She is very impolite, and her customer service is horrible. Ive also had similar issues with others in the same department. My mother-in-law from overseas urgently needed attention, and her military insurance is in-network with UTSW. Its been 5 consecutive business days since I contacted UTSW to schedule, but they keep telling me the referral hasnt gone through. They repeatedly said it takes up to 72 hours to receive it, but even after 96 business hours, nothing has been received. The referral was provided to us on Monday during our clinic visit, and it was stated that she needed to be seen within 7 days. The clinic assured me all 6 times I called to follow up that the records had been faxed multiple times to UTSW. I was even provided with two different fax numbers from UTSW after calling multiple times, and the clinic sent the referral to both numbers. How can a fax possibly take 72 hours to receive? It’s been over 100 hours, and still nothing. I would definitely not recommend this place. I called my clinic to provide another referral. I can’t believe what I just experienced dealing with such an incompetent medical center.

1 /5 oscar zayda: The doctor was over 30 minutes late for my telehealth appointment, and I had to return to work. The provider never followed up with me to reschedule.