Kimberly I should have known when they didnt call after receiving our referral from the doctor that the negative experience would continue. I called to schedule and apparently nobody has ever tried to get an appointment with Dr. Shumon Dhar who was under the age of 18. They were all confused and had me on hold for 45 minutes as they went back and forth to try and get an answer on whether he would actually see a teenager. The notes for the referral were not detailed so I had given them further information previously and they said they would pass this to the doctor and call me back so that I didnt have to sit on hold even longer. Well, its been over 2 weeks and Ive heard nothing. If you expect any sort of decent assistance or follow-up this apparently is not the place.
1 /5
Amukta yarlagadda "I had an extremely disappointing experience with this hospitals staff. I reached out to schedule an appointment with Dr. Mark Peters for MFM consultation. They initially asked me to send my previous medical records, stating that the doctor would review them and decide if he could accept me as a patient. They promised to get back to me within two weeks, but I had to call them weekly for updates. After three weeks, they finally informed me that Dr. Peters was not accepting my case.
They suggested I try scheduling an appointment at another location. When I contacted the suggested location, they also asked for my records, saying they needed two weeks to review them. After two weeks, they requested additional old test results. Even after I promptly provided those, they took another two weeks to inform me that the hospital near me was not accepting new patients and referred me to a location over an hour away.
This entire process was extremely frustrating and a waste of over two months of my time. The staff showed no empathy or sense of responsibility, repeatedly delaying and leaving me in limbo. Their poor communication and lack of respect for patients’ time are completely unacceptable. I would not recommend this hospital to anyone seeking timely and compassionate care."
1 /5