Legacy ER & Urgent Care - Allen - Allen (TX)

1 /5 Jake Friemel: This place is one of the worst run ER/Urgent care facilities that my family has gone to. The only staff that was friendly was the nurses but the doctors were absolutely awful. We were getting transferred to another hospital and it took 3 hours for this process to be completed when the doctors stated at the very beginning that he would not be able to treat her. I went out and asked for the discharge papers and Dr. Patel decided to get smart with me and talk to me in a condescending tone. This is a doctor who has little patience and is willing to talk down to his patients. If I could give this LegacyER 0 stars I would.

5 /5 r ferrusca: Extremely clean. Very friendly staff. Super easy to check in. My Dr was booked. And I was made so welcome. I already hate going to the Dr. but they made it go so smooth. And now I’m already feeling better ! Definitely will be back. When needed

2 /5 Angela M: First, I will say that the staff has been very attentive in our visits thus far. My low ranking centers around the billing. My huband came into Legacy ER shortly before 8:30pm on January 2nd with a bad headache and some nausea. We were too late to hit the urgent care that we have used in the past, so we went to Legacy as their Urgent Care was open until 9pm. Turned out to be a $4k visit for migraine diagnosis as he was upgraded to ER status. The time stamp on the consent for emergency treatment, which was presented as he was vomiting and struggling with headache, was 8:34pm. This was before his triage was completed and prior to seeing the physician. His acuity ranking in the triage was level 5 which is least urgent....yet he was billed out for Level 5 ER...which is for the most serious other than critical care. Again, the staff is friendly and does a good job, but the billing process is questionable...so always take a family member back with you to be eyes and ears. And I have taken up with the contact for the business handling the account prior to posting this.

5 /5 Bruce Anderson: Sliced the tip of my finger which bled a great deal. Decided I needed to visit the urgent care. This place was recommended by our physician and my wife had previously visited the urgent care and was very satisfied. The doctor examined the cut and used medical glue to seal the cut. Bandage and fitted with a finger protector. The staff were great and personable and I was in and out in a very short time. Definitely recommend .