OakBend Medical Center - Williams Way Campus: Emergency Room - Richmond (TX)

1 /5 Ella Haag: If I could give the ER zreo stars I would. This ER had major issues that ran from sub par care to lack of supplies to lack communication. My mother arrived by ambulance. After being wheeled in they, my mother and the EMS team, were slow to be acknowledged in anyway. They did not have a roller to get her from the gurney to the hospital bed. They did not have pillows. They left the call button out of reach. The doctors tone was combative and belittling. And, they lied to her about the pain medication they were administering. I have no doubt the medical professionals working here are understaffed and under supported. That is not their fault. It is the administration and board that runs this hospital that has driven them to this staggering depraved apathy. Shame on them. However, I do fault the staff for the way they treated my mother. Only one person showed her any kindness and for that person I am extremely grateful.

5 /5 Mrs. Shanita Brown: Labor & Delivery has been phenomenal. From registering to checking in every staff member has been very welcoming and friendly. My nurses for labor and delivery Stephanie King and Nicola were so nice and helpful and I truly thank God for them as they were just super pleasant and seemed to truly love their roles. The anesthesia doctor who performed the epidural was very patient and kind and took great care of me. My doctor Cynthia Rios helped me deliver my healthy baby boy. I had super anxious about my delivery but I prayed for a great experience and for friendly nurses and God truly delivered . I had other nurses as well and they were all very helpful . God Bless all that were involved with my labor , delivery and recovery experience.

1 /5 poison skye: Brought my son for arm pain and nurse practitioner said he had a fracture. Followed up with orthopedist 2 days later (today) and he does NOT have a fracture. The orthopedist said if his arm was really broken, then they never should have splinted his arm straight out like they did as that’s not the protocol for the type of fracture they diagnosed him with. If you’re going to tell me my son broke his arm, at least try to help my baby and wrap it the correct way (bent at a 90 degree angle) so it heals. Was very busy so we were seated in the hallway next to the bathroom, a male nurse was using the bathroom (I could hear him peeing), he flushed the toilet, and immediately walked out without any time for him to wash his hands. Maybe he used his foot to flush after he washed his hands, pleading to God he did that. Another time, 2 years ago I brought my son in, and Dr Randolph was very patronizing and rude to me, almost as if he thought I was dumb and crazy. Do not go here if you want actual help.

1 /5 Eziz Kulyyev: Awful experience! On January 4, 2023, I developed severe abdominal pain due to a gallbladder attack and had to go to the ER. The reception staff wasnt nice at all, didnt care that I was almost dying from pain. She didnt call medical staff for help. So my wife took me to the next ER where I got served much better. I appeal to administration to take actions on this incident, so next time if some one really need help wont be ignored. It happened on January 4th, 2023 between 3pm and 4pm.

1 /5 farrukh baloch: Was very disgusted with how the lady at the front desk was treating my family and i during an emergency. I appreciate the staff and every nurse and doctor and their efforts to help my family in their crisis, but the lady at the front was absolutely horrendous. She was being smart with us, she was trying to be funny at times watching Tik toks to herself and threatens to call security. I understand how critical their job is and when people are panicking or worried it’s hard to calm them down, but there is never a situation where you should try to have them removed when their family member is in critical condition and they are worried sick still being respectful enough. I appreciate each and every person there and how much they tried for my family member, but the lady at the front desk is an embarrassment to the place.