OakBend Medical Center: Emergency Room - Richmond (TX)

1 /5 Cassandra: I was at this hospital two days ago with 103 temperature as soon as the doctor heard that I had Ptsd the first thing he said, as I’m not prescribing anything with benzodiazepine, although I didn’t ask for anything he just assumed that that’s what I wanted. I wasn’t given any kind of IV fluids and I had been throwing up. They didn’t check my oxygen level, they hardly checked on me the whole time there I was treated very, very bad So I went back to the ER the next day, the other oakbend Because I felt like I had shortness of breath and the lady at the front Had treated me horribly to I get my PTSD Causes anxiety, but nobody should be treated like this because of mental illness. I have struggled with this my whole life and this is how I get treated from both hospitals. I am truly disgusted by this by the doctor by the lady at the other one and I am going to see it that they are held accountable for their actions.

5 /5 Kimberly Morales: The staff and service was amazing all the way around. Each staff I encountered, including the gentleman for billing, showed compassion and was very informative to me as the patient.

1 /5 Jimmy Conley: I went here because it said it worked with my insurance. I had cut open the end of my toe, and it was too late in the evening to go to an urgent care clinic. They rinsed it with saline and iodine and then said they werent sure what to do. Then, while chewing gum over my cut, they decided they could just cover it with glue and Steri-Strips and wrap my foot in gauze. They took x-rays, and the doctor said it didnt look broken, but they were still going to send it to radiology and charge me for it to be reviewed. They billed four grand for this small adventure, saying I had surgery. I would go anywhere else or just dont go and hope for the best. I have learned my lesson about using this facility. I never even left the triage room, which is really small, and you are packed in with other people who are in respiratory distress and probably going to get you sick. When they were done they made me hop on one foot out the door. It couldnt let me use a wheelchair, I guess. They just said bye and walked off. Edit: When you call the number they are just confused as to why you called. They have no idea. It is just to save face on Google which checks out.

1 /5 Maria Tolentino: This place is no good, I took my mother back in March for gallbladder pain, we arrived at 1am and had my mother waiting in corner seat until beds were available, she was in pain, throwing up and all, they waited to give her a bed until 6am and pain medicine, just for about an hour until she had an ultrasound, just for them to tell us she needs to see a nutritionist. We knew she needed a surgery, but they decided to send my mother home. Not to mention the billing. Horrible service! Don’t go there!

1 /5 Toh Tan: Very painful experience. When we got there ,they asked for my symptoms. My neck was hurting so bad I managed to explain to them . You won’t believe they kept asking the same freaking question knowing so well I couldn’t talk due to the pain in my neck(very inexperienced and inattentive RN ). I was put in the bed the nurse who was assigned to me in an emergency room didn’t know how to find a vain, and the excuse was he is from a different hospital . Really???? Another nurse came in and found the vain and connected all the fluids after drawing blood. You won’t believe they fluid got finish. While I was sleeping ontil it was my wife who got the hospital room to tell them it was done. The doctor after seeing what I was going suggest another test for n illness which i said. No to Immediately They brought my results to say yes i had some bacteria in my neck. And at that very moment i was discharged. They didn’t even spend a second to treat any pain or suffering i was going through. that they couldn’t treat me . But send me to the pharmacy to get antibiotics. And if the pain continues i come back . In my life I have never been this disappointed .