1 /5 Megaman: Its Friday 11:30am. There are no other patient in this Clinic, yet I have been waiting for 30 minutes for a lab draw. This is unacceptable treatment of Veterans. People are talking and laughing in the back, yet no one has attended to me. An hour later, I am still waiting while people in the front are discussing their lunch breaks. Zero awareness of what “Onstage/Offstage” conversation should be.