Best 15 MD and Hospital near Richmond, TX (Part 4)

Xavier Horrible service, over priced billing issues and dr. Visit scheduled was pointless and didn’t offer any solution

Chris Phone system wastes a lot of time, same even after couple of years, the whole reason i go there is because they are near by.

A K I imagine the people who left bad reviews dont understand their own insurance, most likely financially stuggling and dont have the inner peace to engage in outer peace with others. Theres plenty of parking, barely a wait and efficient healthcare. My experience from the front desk to physician Dr Ibrahim and Mefford has been phenomenal. Nurses and all staff extremely personable, courteous and helpful from drawing blood for labs to obtaining referalls for diagnostic work. I cant recommend this Direct Primary Care physician office enough - highly recommended!

Desiree Ontiveros I’ve been going here for years. Have never had an issue. Every practitioner has been amazing to me. When I’ve had hospital visits or major health concerns, Dr. Mefford has been prompt and professional. Not 1 complaint from me. My husband loves it here too.

Just Swept I am 19 now and no longer go there but let me tell you, Dr Cohen is the absolute best doctor i have ever seen in my entire life. he knows how to make a little boy terribly afraid of doctors offices leave with a smile every time no matter what the basis for the appointment was. his attention to detail for patient care is something Ive never seen so well for a childhood doctor. Dr Cohen always listened to what i had to say no matter how silly or insignificant was making me feel heard. why im choosing to write this now is because im about to start my next big steps in life by joining the navy and Dr Cohen has been nothing but helpful in providing me with the notes Ive needed and documents to help my enlistment process. if you end up reading this Dr Cohen just know you will always have a special place in my heart cause you were the first doctor to make me feel safe and heard.

Kate G. The receptionist was so rude and all I was doing was trying to set an appointment. She kept saying comments like, "I guess I can do that..." and she would not set my childrens appointments next to each other..she said,"HEr doctors dont do that"... why on earth would I have to take off work an entire day for my kids to go in for a check up! She stated she HAD to schedule them early in the morning and 3 hours later in the afternoon!!! He made several negative comments about the type of insurance we had! what is wrong with the people you have working there!

Diana Villatoro This is my mother’s Go To hospital. she is currently being discharged at 2am with an infection still going on in her kidneys. Doctors talking about “you’ll feel better at home. Aside from that a nurse literally took her to get her discharge papers and medicine and forgot my mother in a part of the hospitals. My mother can barely walk, see and speak minimum English. She kept asking nurses to help guide her way to the discharge center because this nurse didn’t even take her there she forgot her in the way there. After asking 3 nurses for help finally someone helped. This hospital was great when we first started but there has been times I go visit my mother and there is trash on the floor. Sometimes he has to ask for food more than 3x the nurses don’t want to feed her. she even had a case where a nurse was very mean to her for using the restroom on them seles. I have picture proof of all of this sometimes I want to give them a peace of Texas Law due to medical neglect and unsanitary environment. They need to hire people who ACTUALLY WANT TO BECOME GOOD NURSES!

Madam J Brumley Ben Taub is the best hospital in Houston Texas! They saved my Nephew Brandon life! Thank you to staff at the door and at desk taken your ID. Even there they welcome you with care and understand. Thank you to the brilliant Doctor and nurses! For your wonderful intelligence! Most of all thank the Great God of the heavens and earth for being at Ben Taub Hospital!

Rashid Shaukat Excellent doctor he is my doctor for almost 25 years always found him pleasant helpful.

Sylvia Guerrero My mother had a appt here about a week or two ago. Her appt was scheduled for 2pm. We arrived at 1:30. I had to pick up my children from school so I left her at 2pm in the waiting room. I didnt think nothing about it because this office always takes about 15-30mins to call you to the back. I really did think when I got back she would be waiting for me to leave. I got back to the office at 2:50 sat and waited. Around 3:30 I got up and asked if my mom was still in the building? Because I was getting concerned. One of the ladies in the office said she didnt know if my mom was back there because she barely made it to the office. So she went and checked and told me she was. She assured me that my mother would be seen next. 4:05 and people who had went in while we were waiting were coming out. I kept wondering when my mom was coming out? At 4:15 I sent a message to my mom and asked her if she was ok? Since my mom is wheelchair bound (amputee) and this appt was a follow up from being in the hospital a couple of days before. She sent me a message back saying she was tired, the doctor hadnt seen her yet and she was in pain from sitting in her chair for so long. I replied back to tell her, I was going to tell the lady in the front office that we were going to cancel and for my mom to be bought back to the front since the door is locked. When I went to speak to the lady in the front desk, she was on the phone. I stood there for about 5mins and my mom sent me another message and said she couldnt wait anymore she needed to leave because the pain was too much. So I sent her a message to tell her to come to the front and we can leave. The lady was still on the phone when I heard my moms chair apporch the door. She was opening the door when it slammed closed. Everything I heard next was from being on the other side of the door. The Dr was asking her where she was going and my mom told him that she was tired and wanted to go home. He said to her, you cant leave I will see you next. At this time it was 4:50 pm. Mind you we got there at 1:30. My mom told him, that she wanted to leave and if he could move so she can roll out in her chair. At this point I started knocking on the door and yelling at the Dr to move and that she doesnt have to stay if she doesnt want to. He let the door knob go and opened the door to let her out. And we left. Was a horrible experience, I dont recommend this doctor, obviously. And since then we switched over doctors.

B G Absolutely deplorable experience. I am still at a loss for words by the unacceptable and abysmal treatment we received here today. We had an appointment to be seen at 1:30pm -- we arrived to the office at 1:17pm to find the office doors locked. Upon looking inside, at least three people could be seen sitting at the front desk. Just looking at us. There was NO sign on the door indicating why the door was closed or what time it would be opened. We thought maybe they were taking a late lunch, but NOT ONE person came to tell us (or the other few patients who were waiting outside} what time the office would re-open and we could be seen for our scheduled appointments. We called the number on the door three times until someone finally answered. We explained the dilemma, to which the woman who answered the phone replied: "thats not my problem." We were essentially forced to stand in the scorching heat until the employees decided to open the doors and let us into the office. When asked why there was no notice on the door, a staff member answered "I have worked here for 7 years and weve never done that." Scheduled to be seen for chronic and intense migraines, it was shocking to me that the woman at the front desk did not see anything wrong with their unprofessionalism and blatant disregard for their patients nor their patients conditions. She went on to completely ignore our grievance -- "well what are you here for?" she asked rudely. I was completely taken aback. Never have I been to a medical appointment and left with worse symptoms than when I arrived.... due to the staff and treatment! Very frustrating and incredibly disappointing.

Robert Wolter Ive been a patient of Dr. Joe Anzaldua of OakBend Family Physicians for over 10 years. He is very friendly and personable and provides excellent care.

Raghda K. Elsayed They are very not understanding. My daughter need an x-ray. I walked in with my 4.5 year old at 3:59. The lady told me it is already 4 pm. We can’t take her. I asked if she knows anyone else who will take an X-ray. She said no. I called to inform her that earlier HWY 6 had backed up traffic, and we will be possibly a minute late if not on time. They were literally moving a house, and I just picked up my child from school. But no empathy was shown or concern. Got the xray completed in minutes at AV imaging on 12920 Univ. Bulv. Suite 600. The office coordinator, was graceful. It was also a $50 copay. Texas Children’s does not care about children.

Zulfiya Hummed I am completely unhappy about this location. The place was recommended by nurse for blood draw of my 1 year old. My negative experience started from the front desk, the lady was very rude and seemed to be irritated every time I asked a question. The blood work was performed by Rosalyn, actually she couldn’t draw blood, also she wore the same gloves, then stopped in the middle of the process with my baby, called up other patient, dis the breathing test and then returned to us, all the time with the same gloves. Later she couldnt figure out the vein and said by baby is chunky. She was playing with her needle while my poor baby was not even moving and just crying. Then Rosalyn took out needle and said if she can try again or I can return later. NO! My child is not an experimental object. Overall I will not come back here ever and do not recommend anyone bringing their babies here for blood work.

Daritza Despite the miscommunication of having me wait in the lobby for hours instead of prepping me for surgery this place still gets recognized with five stars. Every employee there was friendly, patient, and a great communicator with its patients. It was well structured on how they did things down at the ER (I’m not even sure how with how crowded it was but they managed well). The Registered Nurses assigned to me were very sweet, patient and made me very comfortable. Thank you staff of Memorial Hermann Sugarland and thank you to my surgeon for saving my life.

Zein I called this hospital to follow up because my wife wasn’t feeling well a week after her surgery, and the way I was treated was completely unacceptable. The woman who answered the phone was rude and started yelling at me for no reason. When I told her, *"Dont yell at me,"* she put me on hold without any explanation. I had to hang up and call again, but as soon as she recognized my voice, she immediately put me on hold again. Is this the kind of place we should trust with our loved ones health? What if my wife had been in serious danger? The lack of professionalism and compassion is shocking. I wish I remembered her name, but I know the time I called, and I know my phone number—y’all can trace the call logs. I won’t let this go until I know who this person is because no one with that attitude belongs in healthcare. Patients and their families deserve better.

Mayra Billing: They have a call center and it is hard to get a hold of them. I have requested a UB04 form since September 2024 and it is now March 2025 and I have yet to receive this form. When you ask to get transfer to a manager they send you to their friends/coworkers. When you ask to speak to someone for a follow up or accountability they do not give out names, emails, extensions. They ask you to email their general email account... This whole system does not show any accountability. Nurses: Delivery nurses are wonderful. Truly grateful for their wisdom, knowledge, and empathy. The recovery nurses, they lack empathy and bedside manners. The younger nurses are gossipy. Out of the 8 to 10 nurses only 3/4 of them were great! Doctors: The Doctors here are knowledgeable. ER: They can do better. There was too much office politics going around. I went in there for preeclampsia and the ER team that saw me did not give me additional care ... they called the maternity unit to come pick me up. They did give me medication to drop my blood pressure which was at 209. On another occasion I went to the ER and i had blood withdrawn by a phlebotomist. He was not professional and was on his phone. Overall, I am done with Memorial Hermann. I have given them so many chances and I have reached my breaking point. I am no longer going to give them my business and my good health insurance that I am paying for.

ASMC R East tower sixth floor staff are all absolutely more than exceptional! They really went above and beyond and took amazing care of my dad after his gallbladder surgery. Shout out to Carla, Bree and Ceci for their great bedside manner and good humor. Mia and Maggie the therapy dogs left smiles on our faces for the rest of the day. Can’t say enough great things about that particular unit.

Annie Gildon If I could give no stars I would. The staff in this emergency department were horrible. The nurses, the doctor all unbelievable. I would not recommend anyone bring their child here for anything. Only reason we were at this hospital was because another hospital sent us for my son to be admitted, which he wasn’t. I really felt like my son’s symptoms were dismissed and I pray that what was prescribed works. I have no faith in the doctor that he was seen by and the nurse was awful. Overall our treatment was dismissive and lacked true care and compassion. I have zero faith in the emergency room department at this hospital and would suggest anyone to drive a little further to find a better place to take your child because I would not trust the care delivered at this hospital to anyone. Please they have 2.6 star rating for a reason. Like I said the ONLY reason why we went there was because my son was sent from another hospital because they wouldn’t admit him because he is a minor! Not ever again will I go back to that location, ever!

Rachel Cox I visit Dr. Rosenberg, a pediatric ENT for my concerns with a newborn tongue tie preventing bottle use. Dr. Rosenberg did an excellent job explaining the release procedure along with the benefits and potential side effects, helping me feel empowered to make the best decision for my child. Her staff, particular the medical assistant, were extremely attentive and helpful with our care. Highly recommend!

Cassandra I was at this hospital two days ago with 103 temperature as soon as the doctor heard that I had Ptsd the first thing he said, as I’m not prescribing anything with benzodiazepine, although I didn’t ask for anything he just assumed that that’s what I wanted. I wasn’t given any kind of IV fluids and I had been throwing up. They didn’t check my oxygen level, they hardly checked on me the whole time there I was treated very, very bad So I went back to the ER the next day, the other oakbend Because I felt like I had shortness of breath and the lady at the front Had treated me horribly to I get my PTSD Causes anxiety, but nobody should be treated like this because of mental illness. I have struggled with this my whole life and this is how I get treated from both hospitals. I am truly disgusted by this by the doctor by the lady at the other one and I am going to see it that they are held accountable for their actions.

Kimberly Morales The staff and service was amazing all the way around. Each staff I encountered, including the gentleman for billing, showed compassion and was very informative to me as the patient.

Ella Haag If I could give the ER zreo stars I would. This ER had major issues that ran from sub par care to lack of supplies to lack communication. My mother arrived by ambulance. After being wheeled in they, my mother and the EMS team, were slow to be acknowledged in anyway. They did not have a roller to get her from the gurney to the hospital bed. They did not have pillows. They left the call button out of reach. The doctors tone was combative and belittling. And, they lied to her about the pain medication they were administering. I have no doubt the medical professionals working here are understaffed and under supported. That is not their fault. It is the administration and board that runs this hospital that has driven them to this staggering depraved apathy. Shame on them. However, I do fault the staff for the way they treated my mother. Only one person showed her any kindness and for that person I am extremely grateful.

Mrs. Shanita Brown Labor & Delivery has been phenomenal. From registering to checking in every staff member has been very welcoming and friendly. My nurses for labor and delivery Stephanie King and Nicola were so nice and helpful and I truly thank God for them as they were just super pleasant and seemed to truly love their roles. The anesthesia doctor who performed the epidural was very patient and kind and took great care of me. My doctor Cynthia Rios helped me deliver my healthy baby boy. I had super anxious about my delivery but I prayed for a great experience and for friendly nurses and God truly delivered . I had other nurses as well and they were all very helpful . God Bless all that were involved with my labor , delivery and recovery experience.