Memorial Hermann Sugar Land Hospital - Sugar Land (TX)

5 /5 Daritza: Despite the miscommunication of having me wait in the lobby for hours instead of prepping me for surgery this place still gets recognized with five stars. Every employee there was friendly, patient, and a great communicator with its patients. It was well structured on how they did things down at the ER (I’m not even sure how with how crowded it was but they managed well). The Registered Nurses assigned to me were very sweet, patient and made me very comfortable. Thank you staff of Memorial Hermann Sugarland and thank you to my surgeon for saving my life.

1 /5 Zein: I called this hospital to follow up because my wife wasn’t feeling well a week after her surgery, and the way I was treated was completely unacceptable. The woman who answered the phone was rude and started yelling at me for no reason. When I told her, *"Dont yell at me,"* she put me on hold without any explanation. I had to hang up and call again, but as soon as she recognized my voice, she immediately put me on hold again. Is this the kind of place we should trust with our loved ones health? What if my wife had been in serious danger? The lack of professionalism and compassion is shocking. I wish I remembered her name, but I know the time I called, and I know my phone number—y’all can trace the call logs. I won’t let this go until I know who this person is because no one with that attitude belongs in healthcare. Patients and their families deserve better.

5 /5 Ralph Matthew Pidoy: I want to thank this hospital for taking care of my moms day surgery. Although checking in, the lady is not that helpful and knowledgeable about the "good estimate" questions and clarifications. Already stressed out for the upcoming procedure my mom just swiped her card. 2 weeks later my mom called MH Billing Department and a very nice, kind and knowledgeable employee named JASMINE R addressed and helped me. All the 5 Stars are for her. Day Surgery isnt that great experience for my mom too but JASMINE R got it all covered. Theres still great in this place and its what i will count. Thank you so much, Ms JASMINE!!!

5 /5 Antonio Helm: This was a review I never thought I would do. My mother’s care home called .08.Oct.23 she was in the ER , that was a week ago. Discharged today . The care extraordinary. Doctors, nurses kept me in the loop. Patient with my daily calls. The facility is spotless, there’s a Starbucks and green areas when you need a break

5 /5 Matthew Duffy: Just had a cardio procedure done here and it was a fantastic experience. The staff are all so professional and friendly and each and every one of them went out of their way to make sure I was comfortable and any questions I had were answered. Things ran right on schedule. I’d definitely return anytime my health requires it!