Medical City Plano Emergency Room - Plano (TX)

1 /5 Loopz Melendez: I have currently been at this hospital since 11 in the evening all the way till what is 6o’clock now in the morning, I have been put in the hallway where they are a currently running back-and-forth other beds and trauma incidents that are banging against my bed and people yelling as well as throwing up everywhere writhing 5 feet of me . The lights are like asulyum lights I have been admitted to be here overnight and was promised a room on the second floor. I have yet to receive one and I am currently Have yet to have any sleep at all this entire night which is what my doctor told me I really need. now I have been asking for pain medication they have yet given it to me all in regards of a doctor not responding. They keep telling me that they have 30 patients more than me and they are very busy and that I am not of their concern right now And all they can do is give me a bed that is located in the middle of the hallway to sleep on, but there’s no way anybody could sleep here with all this noise going on all nurses laughing and other beds banging against mine to get them through. All the nurses going back-and-forth other people screaming yell the cops coming through. It has been literal hell and all I have asked for it was pain medication and promised a room And I guarantee you they will bill me as if they have given me a room and tons of medication like they gave me upstanding, proper care I am highly disappointed. I am going through so much right now obviously that’s why I’m in an emergency room and I’m being treated very poorly. I have asked on a several occasions to speak to the patient Advocator along with the House supervisor in the nurse in charge and my nurse kept telling me that they are going to tell me the exact same thing that she is telling me that she cannot help me. She cannot do anything for me other than get me earplugs. The pictures I have posted below are the nurses fishing into my right arm, which is located on my forearm having to take that out, creating a bruise and a love and it is very sore as well as right on top of that same arm they went ahead and entered another needle which also left A huge amount of blood as you can see on the picture and bruises as well. The other doctor try to put and take blood out of my other arm, which is my left arm and failed to do so and that’s when they had to take it out and poke me again twice on the other arm, leaving bruises and lumps and pain. I have been up for 20 hours now with no doctor to speak to no nurse to help me or any proper care in this facility. I am in disbelief and to be honest I am just extremely heartbroken about the experience I’ve had with losing my eyesight here no remorse. Nobody has any affection toward helping me and you expect at a hospital for people to care and have some hospitality . I have been left with no options nor solutions. I pray nobody ever has to go through what I went through here at this hospital. All I can do is be honest and share my experience so hopefully another person doesn’t have to go through this and they will remind you more than once that you are not the main concern.to then because they have 30 other patients to care for I also don’t understand why I had to be kept overnight if no one is giving me test results or haven’t spoken to a doctor in over 10 hours. I’m very confused. I feel as if though they are just trying to make extra money on your insurance by saying you stayed overnight and billing you as so . I have been sitting on a chair with a thin blanket and they called this proper care at a hospital for patients. They asked to stay and admit.

1 /5 R David (DR): The worse place to go to with an emergency. After 4 hours after being admitted, they will not even give you a pain medication for migraine after having a seizure. No doctors available to give you test results after 4 hours and even needing to use the restroom is an act of congress. Filthy and unorganized. Staff is rude and gets even worse when people bring it up to their attention. I truly hope this gets their attention. Willing to go to the state with my complaint.

5 /5 Jay Stewart: I was pleasantly surprised by how amazing the staff was. Every single person that helped me was extremely friendly. They got me back quickly, keep me updated through out my time there, and went above and beyond. I honestly was amazed by the level of care, you normally don’t get the type of care in an emergency room.

1 /5 E Burk: While in the ER I saw a nurse once in seven hours and a doctor twice.dr Rich had a great bedside manner. Before I was admitted I was placed in a room at the back that was too small for the stretcher. The nurse struggled to get in and out of the room. Both rooms were dirty. The holding room had dirty floors, stained ceiling tiles, walls that need to be painted, and holes in the wall. I was disappointed in the decline in the level of care since my visit in 2021.

5 /5 LaTosha Adams: I was nervous going to the ER on a Friday night but I was taken back to triage, vitals taken and placed in a room all within 20 minutes. My ER nurse Alexis was attentive, professional and provided excellent care. The imaging technician Ashley was also amazing. I was in the ER a little over an hour and was admitted to a regular room where the exemplary service continued.