Baylor Scott & White Medical Center - Plano Emergency Department - Plano (TX)

2 /5 Laura Ballard: I have previously had a great experience in this ER. But the most recent visit was very concerning. I was experiencing chest pain and was immediately triaged and EKG performed. Without any status or communication and while in extreme pain, I was then put in the annex area of the ER, and for an hour, I was not monitored or spoken to. However, the APRN on duty spent repeated 15 minute sessions arguing with the patient next to me about her desire for unnecessary tests. He continuously went to her, entertaining her inquiries. After 1 hour, I was then seen by the APRN and provided prescribed medication for gastritis. After IV push of meds, no one ever checked in on me again to assess any reaction to meds or provide any insight. 4 hours after arrival, the APRN then came by indicating he was ordering an X-ray. When I asked if my EKG was ok, he indicated he had not even looked at it. As my pain continued, another GI cocktail was administered. APRN then apologized as he had failed to put in them-ray order. That was completed roughly 5 hours in and was negative. My RX was then sent to some random pharmacy and not the one I provided to the APRN, delaying my ongoing care the next day where my pain continued. I’m not sure what has changed in the last couple of years, but something is off and needs attention.

2 /5 Dan Carman: Came in with emergency room with full analysis of an open fracture on a Saturday night and that surgery should be performed asap. Dr. Jimenez determined that it was not an open fracture based on gut feeling that a rock caused the puncture wound and not bone. No surgery was performed. Waited for 4 hours before I was told me to wait a day and go into the ortho office to get it checked on Monday. Ortho confirmed open fracture and that it was not handled correctly. Could have had bone infection due to lack of surgery Surgery to repair fracture was great. Still have possibility of infection and waiting on symptoms to appear if infection is present.

5 /5 Paul Kysiak: We found ER was staffed adequately. Our wait for services was about 45 min. Everyone from House Keeping, nursing, x-ray tecks to Doctor, were friendly, and knowledgeable. All were concerned about my comfort and well being. Would not hesitate to come here again.

5 /5 JMC JMC: So many entitled patients come here. Do they think the ER or any doctor has the “cure” for everything? No! But they’re health professionals who are doing their jobs. Doing their jobs while annoying and entitled patients barge in demand treatment. Patients like them is what makes it harder for health professionals to stay. You may not like it here, but it doesn’t mean you have to be rude and disrespectful. Put your ego and entitlement aside be thankful we even have ERs available.