Surgery Center of Plano - Plano (TX)

5 /5 K George: Fantastic experience. I had zero issues. The nurses were amazing. Made sure I knew exactly what was going to happen before and after my procedure. I was told I owed zero because my insurance covered everything. I have yet to receive a bill. I will update my review if I happen to receive a bill later on. My only minor and I mean minor complaint if I can even call it a complaint, is that anesthesiologist was a bit direct. Not rude but just uninterested in chit chat. It was also 7 in the morning. Im not exactly people person that early either. haha! Overall very happy and felt taken care of. Thank you again to all the nurses. They are the real super stars.

5 /5 Anna Bre: I had my 1st procedure at the facility performed by Dr.Arif and the team that was involved. Thank you nurse Vicky for being kind and making me at the easy , since I was very nervous. Recovery nurse was kind , and helped me. Both nurses were awesome. The anesthesiologist was wonderful, marking g sure was comfortable. Dr. Ali thank you. Anita T.

2 /5 Amy Reece: Nursing staff was excellent, however front desk was on the struggle bus. Also, front desk was overwhelmed with 20 patients trying to check in & had an attitude with me for no good reason when I tried to tell her my paper work had been filled out online. Also, I could absolutely understand her frustration when the next front desk person was scheduled at 7:00am & didnt walk out to the desk until 7:15 (I was standing there paying when she finally showed up.) And then I am trying to pay, but 4 different cards between me & fiancee are being unable to process "due to fraud"... Only for the front desk person to realize she forgot to "unclick" or click something she needed for our cards to run properly. The surgery nurse came up there in between all of this wondering where I was, & why I wasnt being prepped.....

1 /5 PIFF MINDY: Im here and my appointment was scheduled 2-3 weeks ago for 10am its now 12:17 and now the front desk lady is telling me its going to be another 30-45 minutes before I will be called. This is very unprofessional and a waste of my time. I havent eaten anything since 10pm last night because I have to fast for the procedure. So now Im still sitting here in the lobby like a sitting duck. I have missed out on money coming here. And on top of that I drove an hour to get here. And also this has inconvenienced my driver as well. So to sum it all up whoever the person is that does the scheduling put another lady that has the same last name as me in my slot and had me no where on the schedule and now she is done and gone. While Im talking to the front desk it another man with the same issue going on. Your friendly smiles and Im sorries isnt going to cut it. But I will not be returning to this facility in the future is the doctor doesnt have another location or scheduler I will definitely be looking for a new doctor as well. Hopefully yall get the scheduler issue fixed!!!!!

1 /5 Jennifer Moosavi: Its the Rudest facility Ive ever witnessed. I waited two hours just to go back. I was shocked there were no private rooms or private bathrooms, so I had questions about my overnight stay I believed I was told I would need. The head nurse absolutely did not like me asking questions and crying because I was so nervous due to never being in a facility like that before. Ive only ever had surgery in a hospital with a private room. My main concern was that there were no call buttons to ask for bathroom help after Id be finished with surgery. She told me not to worry about it and she didnt know who I thought I was because if I were to stay overnight I would simply be left by myself! She then dismissed my surgery, and I had to reschedule at another facility the following day. This nurse absolutely had no bedside manners.