5 /5 Rachel Fowler-Norred: 3/12/25 I had to call dispatch because my child was having a seizure and retracting. I told the wonderful caring paramedics to take us to whatever hospital. He gave me two options. I quickly chose MCH not knowing anything about this hospital or the reviews. We arrive swiftly and get to a room. In our ED room there was 2 nurses, a paramedic, paramedic students, X-ray technician, and PA. Let me just say, I was in awe and beyond grateful for how swift, thoughtful, caring, and professional all of the medical professionals were.
They all immediately got to work on my child. Giving my child the best work up I have ever seen. They all took our situation seriously and they were so kind to us. We were never left in the room for more than 10-15 minutes before someone was back in, checking on us, and updating me constantly and continuously. Even the gentleman with registration was amazing and kind. Everyone was very soft spoken with us.
I do want to point out, there was one gentleman that was with us for most of our time there. I believe he was a student. My child really felt comfortable around all of the medical professionals especially this young gentleman medical student. “From the bottom of my heart, thank you. Thank y’all!”
The Respiratory ladies were also amazing. The lovely PA lady with the short blonde hair was beyond phenomenal. I really give this entire group 10/10! Again, thank every single one of you for taking care of my child and listening to me and my concerns while I addressing every single one of them.
3/14/25 I had to go to the ED because I was in extreme pain. From the moment I walked in everyone was kind. I immediately was triaged. The triage nurse was very thorough and kind. The nurse assistant was also so kind and helpful.
As I sat in the waiting area in pain, I tried to occupy my mind from the pain and my book I brought to read, I used to apply pressure to the area of pain hunched over. I was shocked at such low reviews. We usually do not go to a ER unless it is something serious like seizures, breathing problems, or extreme pain that effects our life’s. We always go to our doctor or an urgent care. I guess to my surprise people have had bad experiences at MCH. I get that but I also know, most do not write “good reviews” so I took the reviews with a grain of salt.
The ED was a bit busy. The wait was about 45 minutes to an hour, not long at all in my opinion because I know there are others that definitely need to have full work ups and get the help they need and deserve while in the hospital. So I was in pain but patient.
The lovely nurse assistant called me to go back. I get to my ED room and the resident doctor came in. This gentleman listened to me, took the time to talk and explain what may be going on but assuring me that I will have to have imaging and so on. This doctor made me feel comfortable and well heard. While educating me on what it could be and how it works in simple terms.
Next came in Samantha BSN RN, this woman had the most prettiest smile and the kindest tone. She also was very thorough. She truly was so amazing my entire visit.
Dalia from ultrasound was amazing, did not rush, was kind, and very gentle.
Lastly, my doctor (I’m so sorry, I can’t place his name) I believe it’s Dr T. This doctor was the most knowledgeable, down to earth, caring doctor, and patient with me. Like my resident doctor, informed me on how the specific problems I have works, why it is in pain, and how to prevent from the future attacks.
He sat down in the chair and listened to me. He also pointed me in the right direction and referred me out.
So again, to everyone that took care of my child and I on different days and different times for very different reasons.
Thank you all!!!! You all are truly kind. May all of you have the best journey in life.
