1 /5 Imss imss: I had a wonderful experience with Dr. Freemen, who was awesome and attentive. However, I faced a challenge with one of the front desk employees. While most of the staff were friendly, there was one who was quite rude. When I inquired about making an appointment for help with medication, she asked if my companion had proof of income. I explained that she doesn’t work, and the employee responded in a dismissive manner that made us feel uncomfortable. This level of unprofessionalism overshadowed what could have been a great visit. I hope the management can address this issue to improve the overall experience for patients.