Michelle Acosta: The worst hospital there is and by far the worst experience in my life . My grandma passed away back in January on that day we had a staff member walk in asking us who was taking her home I told her she had passed away . The second time a staff member walked in saying it was time for her medication and I told him medicine for what she passed away he also had no clue . The third time a staff member walked in was to give her , her breakfast and I told her ( now me being upset and irritated ) sheās dead how is she suppose to eat that . None of them had a clue that she had passed away so disrespectful and very very unprofessional especially when a family is mourning the loss of a loved one. Horrible horrible hospital not only that back in December they had send her with the wrong medication. Please donāt take your loved ones here .
Ramo Namzug: I have to agree with recent visitors about the attention one receives when attending this Hospital. Unless your having a stoke, heart related, or bleeding out. The care is very slow in process. The times Iāve brought my parents, the care and attention to what a patient may be going through is horrible. If you attend this facility for care, expect to spend the day there. We arrived at around 11am and and waited for CT Scan results after 5pm. No updates or explanation as to process of what the plan of action is to be expecting. I highly recommend Urgent Care services that provide less waiting results and plan of action. I pay attention to details and observation is key to my reviews, . Another observation was the lack of antibacterial wipe downs to the chairs needed after dismissing an emergency patient for protection of any kind of contamination. Notice the clock on wall, was still waiting. Only the next shift nurses (Evening) wiped down all the chairs and I formed us they were the nurses taking over and followed up with us. This world, some do and most dont practice a positive creed.
Elisa Sierra: My mother was admitted for pain control and possible transverse myelitis. During her stay they discovered 4 fractured vertebrae. They attempted a fast improper discharge. At which point an appeal with Acentra Health who run compliance for Medicare. She was threatened by two different staff members on Saturday that they would not help her or provide her care anymore since they printed out the paperwork. The ācase managerā threatened that she would be fully responsible for the bill in the event that appeal is denied which again is a lie. Then today I had to rush over to the hospital because the nurse was again pushing discharge prior to the appeal decision scaring my mom. I informed the nurse Sarys that discharge was not to be discussed until the appeal discussion was made and she pulled attitude and told me she hoped my day got better. Really? Your staff is literally violating CMS guidelines and this is the response? Do better.
Edward Solomon: Staff was excellent. We arrived on time, processed promptly and entered waiting area. One and one half hours later, was informed that the surgery was running behind. I asked if would be another hour, then two hours, then three hours andā¦ā¦five hours! Absolutely nuts. Asked why they didnāt call us at home, 35 minutes drive from hospital and received no answer. My wife went home and I remained on a gurney for three more hours. Finally taken in to surgery some 6 hours later! Thankfully procedure went well. Sent to a private room several hours later, staff very nice. Next morning waited until 10:00 for breakfast that was not ordered. Next interviewed by all appropriate staff and waited two hours to get hospital doctors orders to leave, finally my nurse helped me dress, remove IV and took me downstairs to process out. Finally left at 12:30.
Patsy Cazares: Today I went to the radiology department and I was very pleased with their service. I had some x-rays done and the young lady by the name of Zaria was my attendant, what an amazing young lady she was very attentive and very patient. The entire staff was amazing and I know where they get it from, this evening. I received a phone call from their supervisor Ms Maria And I understand now why the staff is the way they are, they have an awesome leader, totally pleased. With the service and with the staff
Andrea Caldera: Delivered my baby girl on Jan 6, 25 and I had the best delivery experience. The nurses were fantastic, very knowledgeable, attentive, and patient. Labor and delivery, and post care was relaxing , the room was beautiful overlooking the mountains. Would totally recommend delivering at Providence Transmountain. I live off Hunter, but the drive there and back was what I needed to mentally prepare my thoughts.
Clarissa Hernandez: I wish I could give this place more stars. Unfortunately, I cannot. Our experience was more than awful. We were treated very poorly. Everyone was very rude. Everyone acted like we were nonexistent. I wonāt lie. I did have a nurse who was very kind when she was putting the IV on my daughter. I got here to the hospital around 2:30 and I have been sitting here in the hallway because they are no rooms and it is now 8 PM. The doctors are not the kindest eitherā¦ Literally the worst hospital Iāve been in El Paso and I have lived here my whole life. I brought my two-year-old in and it has been the worst Experienceā¦ Please, if there is any Mom ās and Dadās out there, do not bring your child here. Also it was disgustingly dirty. Iām so disappointed. Disgusted
Tessie Baez: After a couple month of recovery. It will be a year in March. I have decided to review this place because it ruins my view on Scenic Drive.
This place frankly discusses me. I was transferred from East Providence to Kindred to proceed with rehab this place is a joke. I was never given rehab until the moment I requested a transfer out.
Dr Aloraby was careless and the biggest jokester as I couldnāt move and he thought a fits pump was the proper way to say hi to me.
initially, when transferred I was left in the room for over hours before anyone attended to my needs. That same night I immediately came down with a UTI after the catheter was removed and replaced with a pure wick. I was told it would take over 24 hours to receive anything. Just left in the room with the door closed running a fever all night. Next morning nothing until 11ish. And that is only because I had to start whistle for attention and at this point staff found it hilarious because they thought I was a bird.
At the same time it hurts me to leave a bad review because I can remember 3 top RN and maybe like 4 good MAās. However since they wouldnāt ever keep a steady rotation itās hard to recognize those individuals!
Some people have no busy in the healthcare system sadly to say!!!!
This place will only treat you okay with eyes over them like a hawk. If youāre a sole independent person with no one to care or watch over you. I would say RUN LOOK else where! And if you do happen to leave your loved one! I would definitely not recommend this place unsupervised.
Also hateād how all day I was alone until I started getting visitors they would come in every minute or so like if they were taking care of my visitors.
