Aaron Clemons: Just got home from ER, staff was incredible and so was the doctor. Everyone was so kind. I really didnāt want to go, but glad I did. Nurses were attentive and compassionate as was the doc. Iām very pleased. Total time was around three hours I believe, waiting on test results was the longest (normal for any ER). Best ER experience Iāve had in a long time.
Citlally SĆ”nchez: My sister got in a car crash incident and she was hurt. The nurses were okay while taking care of her but the main problem I had with them was that we requested a pillow and a water and the nurses dint bring it in until a few hours later. They were also not very helpful. They were more worried about giving us the cost of the ambulance and the treatment. They also take long periods of time to come and check on her and make sure she was okay. They never came to apply some treatment on her skin since she was bleeding. This service is awful, and I felt like my sister was not take care of how she should have been. There is no excuse for not being able to come in just from time to time to ask how my sister was doing and making sure her cuts were okay. It doesnāt take long. This made me and my family felt like the only thing more important than my sister at the moment was money. There are definitely better hospitals than this one. Please do better next time. Thank you.
Jeannie Cummings: I highly recommend Dr. Richard Roby to anyone needing a PCP. Dr. Roby is an excellent physician who truly knows and values his patients as individuals. I am always greeted by name and we have a conversation about my late husband who was his patient. He always thoroughly goes over my lab or other test results. He reviews my medication and supplements and gives me needed information about them, even ones that are prescribed by my specialist doctors. He listens and answers any questions that I may have.
He or his nurse will contact me as a follow up when I have been ill.
Nick S: Terrible experience. They lied to me about my insurance coverage. Sent me to their partner company for physical therapy. Both companies told me my insurance covered the visits, which they were partially covered. Received a bill afterwards for the deductible amount, so the visits were not covered completely. Luckily I only went to 4 or 5 out of the 36 visits they had me scheduled. I was not charged until after I decided to no longer go, so it was only a couple hundred dollars instead of a couple thousand. Find a better company that is honest, this one definitely can not be trusted.
Reiko Brown: I stopped, Toepperwein Rd location, to inquire about the free testing listed on their website and greeted the female at the front desk, who didnāt speak back nor smiled. She kept a very stern face and informed me I would need a referral and labs, that itās not for insurance purposes but their policy.
My suggestion is to not state on your site that you offer free high blood pressure or kidney function testing if patients need a referral. If our primary physician is referring us to you, obviously our numbers are not where they should be & weāll have a referral for this, not the free testing.
Also, place friendlier faces at the front since they are our first impression of the establishment. I would never recommend anyone here. Itās bad enough we are dealing with medical concerns, we donāt need a bad attitude as we enter.
