Nick S: Terrible experience. They lied to me about my insurance coverage. Sent me to their partner company for physical therapy. Both companies told me my insurance covered the visits, which they were partially covered. Received a bill afterwards for the deductible amount, so the visits were not covered completely. Luckily I only went to 4 or 5 out of the 36 visits they had me scheduled. I was not charged until after I decided to no longer go, so it was only a couple hundred dollars instead of a couple thousand. Find a better company that is honest, this one definitely can not be trusted.
Reiko Brown: I stopped, Toepperwein Rd location, to inquire about the free testing listed on their website and greeted the female at the front desk, who didn’t speak back nor smiled. She kept a very stern face and informed me I would need a referral and labs, that it’s not for insurance purposes but their policy.
My suggestion is to not state on your site that you offer free high blood pressure or kidney function testing if patients need a referral. If our primary physician is referring us to you, obviously our numbers are not where they should be & we’ll have a referral for this, not the free testing.
Also, place friendlier faces at the front since they are our first impression of the establishment. I would never recommend anyone here. It’s bad enough we are dealing with medical concerns, we don’t need a bad attitude as we enter.
A K: I imagine the people who left bad reviews dont understand their own insurance, most likely financially stuggling and dont have the inner peace to engage in outer peace with others. Theres plenty of parking, barely a wait and efficient healthcare. My experience from the front desk to physician Dr Ibrahim and Mefford has been phenomenal. Nurses and all staff extremely personable, courteous and helpful from drawing blood for labs to obtaining referalls for diagnostic work. I cant recommend this Direct Primary Care physician office enough - highly recommended!
Tiffany Davis: My dad had surgery today and the employees are so nice. They were very knowledgeable and made sure not only was my dad okay but me as well. The doctor doing the surgery was great as well. He came out to talk to me about the surgery and made sure I didnt have any questions. I had to call the nurse station to get an update about my dad. They called me by name, which shocked me because its a big city. Every worker that passed me in the waiting area spoke and checked in on me and the other lady there. His surgery nurse was hilarious and kept my dad in high spirits. I am glad he had his surgery here!
Thank you all.
mohamed alhasan: All stars all the way! The most wonderful experience at all time, friendly staff, ultra clean facility, highly professional and knowledgeable people, so kind and helpful, recommend it 10/10
