1 /5 Kenni Wallace: I strongly advise against taking your loved ones here. My husband was hospitalized for a random seizure and stayed for two nights, during which we received inconsistent and often contradictory information. The neurologist refused to diagnose him with epilepsy, citing insufficient evidence for a seizure, yet prescribed seizure control medication regardless. She spent less than 10 minutes in his room, appeared rushed and dismissive, and offered vague, unhelpful answers to critical questions. For instance, when I asked when to call 911 in the event of another seizure, her response was, “You can. You don’t have to.”
Before even speaking with us directly, she started him on medication, only to suggest a 24-hour EEG the following day. When I questioned the usefulness of the test given the medication had already been administered, she agreed it wouldn’t be effective, and the test was canceled.
A month later, the outpatient neurologist we were referred to immediately diagnosed my husband with textbook temporal lobe epilepsy and provided comprehensive resources, including a folder with clear instructions and a flowchart for managing future seizures. This level of care was a stark contrast to our hospital experience (Dr. Gina Jetter - strongly recommend).
Additionally, the majority of the nurses assigned to his room were dismissive and demonstrated poor bedside manner, often appearing irritated when we used the call button. Only one stood out as compassionate and professional (Cassie from 4WC - you were amazing. The cardiologist was great as well. They were the only positive parts of our whole experience).
I must also highlight the outrageous bills we now face from this visit, despite receiving no answers and even more minimal useful information to help manage future occurrences.
Overall, our experience with this hospital was shocking and deeply disappointing. Should we require emergency services again, we will unequivocally choose Christus instead.
