Genesis PrimeCare - Marshall (TX)

1 /5 Kristen Jamison: These people are awful. Their front desk staff have the worst phone etiquette, and treats every patient as if they’re looking to be prescribed heavy drugs when trying to set an appointment. I am new to the area, so I just need a new healthcare provider who can prescribe the medications I need. I don’t need your disgusting phone etiquette and judgement in the process. I wouldn’t waste my time with these people. You can’t even get in the door for a checkup with the physicians. I’m also calling their corporate office to let them know as well.

1 /5 Stacey Horan: First visit for 6 y/o granddaughter was on 10-11 for possible adhd. Behavioral health evaluation was ordered per policy. That visit was on 10-16. Ritalin was recommended by them. It took took 2 weeks for the md to order the adhd medicine. It was sent to a pharmacy which is out of network. It took another week for the md to send to walmart. It required a prior authorization because he didnt order Ritalin. He ordered a$700+ medication. They claimed they couldnt perform the prior auth because gr. Dtr s name didnt match the insurance card. I gave them a copy of the court papers which had both names on 10-11. ( no problem filing on this insurance to pay for the visit however) finally 2 weeks later prior auth finally done. i went to pharmacy to pick up med. After insurance the cost is $300 month!!!!!! $187 with a copay card! We called back and asked the physician every week at least once a week to send in a substitution and still nothing. This is the sorriest excuse of a medical office i have ever experienced. So as of this week we start all over with a new office because this has not helped at all. Still nothing. School keeps asking the status and Im sure they dont believe anyone could be treated this way. Unreal. Run from this place. The only light is a sweet receptionist named Katrina. She is wonderful. You can tell she is embarrassed that we are being ignored.

1 /5 ArTiS A: I’m not sure staff knows what they’re doing here because they’re charging for an annual checkup and bloodwork. It’s free through insurance and we’ve met our deductible. Not sure why we have to pay $38. I know it’s not much money but WHY! Update: We were given a new annual checkup and bloodwork at Christus with no copay.

1 /5 Texas Sand: Wish I could give this place in the negative review star rating. I have been coming here for 3 years unfortunately because of my wife’s work. In those 3 years I have yet to have my appointment time met. I have waited anywhere from an hour to two hours past my appointment time while watching others fly right on in. Yes the establishment is clean, the staff is friendly but their timetable for appointments absolutely sucks! Needless to say I will be finding another place or I will just simply say screw any further yearly check ups since the medical field has become the drizzling shits towards customer service.

1 /5 Soli: First call attempt .. I gave up at the 31min mark. 2nd call diff day/time was even longer at 40minutes ON HOLD. I tried operator option but gave up after waiting for 10 min. Maybe they give good care but they sure cant manage their calls.