CHRISTUS Trinity Clinic - san marcos - San Marcos (TX)

1 /5 kimberly gonzales: We took my granddaughter to this clinic today because there was no appointment availability at her pediatricians office. She wasn’t feeling herself last night so my daughter was concerned. My granddaughter was seen by Jenny. My daughter has been to this clinic a few times and has never had any problems until today. My daughter left there feeling like she was a bad parent (her words) after the way that Jenny spoke to her. I understand patient teaching, but there is a way to “professionally” do that, and that is not the way that she practices. No one should ever go to a doctor’s office because they are concerned for their child’s health and be spoken to the way that Jenny spoke to her. Jenny said, “knowledge is power.” My daughter has a ton of knowledge. She is an engineer, but what she isn’t is a medical professional. People go to the doctor because they do not have that medical background and depend on people that do. What they don’t need is someone speaking down on them and making them feel less of a person because they are genuinely concerned with their child’s health. We will NEVER return to this clinic again.

5 /5 Tyson VonHelsing: I had a fantastic experience at this location! Jodie, who checked me in, was incredibly friendly and welcoming, making the process smooth and enjoyable. I was pleasantly surprised by the short wait time and was seen almost immediately. Dr. (or NP) Hamlin was exceptional; her impressive bedside manner and thorough approach made me feel completely at ease. She took the time to address all my concerns without rushing. I highly recommend this place and will definitely return in the future!

4 /5 Kelsi Carson: I came here to establish care with a PCP and for a medical problem. I got an appointment quickly, I didnt have to wait very long in the waiting room, and I saw NP Allison Royal. She was great, very good bedside manner and you actually felt like she cares. My only issue has been with getting a hold of the office, there is no way to leave a message, and sometimes have been put on hold for almost 20 minutes, and then sometimes there is just a busy signal. There needs to be either more staff to answer phone or some type of way to leave a message or a callback prompt.

5 /5 Chelseamonster: I have been here before back when it was Live Oak and had no issues. Went in today for a sore throat and got seen within 10 minutes with no appointment. The staff were all very kind and the doctor was very nice. Everyone was timely and efficient. I was back home within an hour of when I left. I think only the people who have a negative experience have written reviews so dont let them discourage you from getting the care you need.

2 /5 Amy Akers: Watch out for billing scam!! I was told they dont take insurance for sports physicals and that they are $25. So I paid it. Lady wouldnt even look at my insurance. Then I got a bill in the mail for $100 for a new patient visit. Thats not what we were there for ?!?!? Update: 1800 phone # on bill doesnt work but luckily I found another. Spoke with someone who said there was a promotion that did not get adjusted for and new bill shows a zero balance but still shows a new patient visit with nonsensical adjustments. Upgrading from 1 start to a 2 for fixing the issue. Shouldnt have had to deal with it in the first place.