Baylor Scott & White Specialty Clinic - Harker Heights - Harker Heights (TX)

1 /5 Cola Johnson: I have never been treated with so much disrespect at a baylor scott and white facility. I been to several. These two ladies. One African American and the other I am not positive had shoulder length hair bold.face lied and told me mu insurance fought against the Affordable Care Act and wouldnt be paying 100% for preventative care. After calling my insurance twice they refused to take the information stating I would need to call back and reschedule an appointment and call my insurance to go through this entire process again. I asked to speak to a supervisor. They stated their supervisor was working at killeen loaction When I called the killeen location to report it , they stated each facility has their own supervisor and I was more than likely lied to. I this happened on Tuesday August 6, I have yet received a call for someone to alleviate the problem or situation.

1 /5 Marisol: My first time at this clinic and my last. My husband and I had an appointment with Dr. Canell to get a pap smear and another test I needed to begin treatment. When she came into the room she was very upset and treated us very rudely. We did not understand her behavior, and we also did not like the way she told us things. In addition, she did not want to do one of the tests. I do not know how they have a person like that, who does not know how to treat patients and is unprofessional. I have never had such a horrible experience like this. I really do not recommend this clinic and much less this doctor.

5 /5 Kimani Johnson: I was blown away by how nicely my first visit to this clinic went. The building was clean and comfortable. Dr. Tillman and her assistant Micaela put me at ease. They saw me early, answered all of my questions, and adjusted my treatment plan to make sure there were no contraindications. I was referred for 1 issue and I ended up getting help for 4 issues. 10/10

2 /5 SUSAN: I get my labs done every week at the Harker Heights clinic. One day, they made one of my labs at the killeen clinic and, out of habit, just went to Harker heights instead. They see me every week it was an obvious mistake and an easy adjustment to make but the young black girl at the desk act as if it was impossible and was going to make me reschedule my whole appt. She finally reluctantly decided to change it but not without attitude and acting as if I was a bother. The girls upfront all act this way when just trying to check in... every week its the same attitude. I told my nurse what happened, and she was just as shocked as I was why the receptionist made such a big deal of it and just didnt change it. She said the receptionist shouldnt have tried to reschedule my appt and just make the adjustment considering Im there all the time! I am giving a stars just because the nurses there are the only good thing about that clinic, but 0 star for the girls up front.

1 /5 Jorge D: First time at this clinic and will be my last. Front desk caucasian lady is rude as they can design them she got mad that I interrupted her nail polish session. Customer service is not on her skill set. She is intolerant bossy and challenging. Her facial expressions shows how much she doesnt want to be there I think she will do better as a correctional officer.