Baylor Scott & White Clinic - Killeen - Killeen (TX)

5 /5 Geraldo Dones: I’m a new patient. Had a doctors appointment today at 11:00. The nurse who took my weight and blood pressure was very nice and professional. Dr. Alvin Guerra and I think his student assistant were very nice and professional. They took the time to explain my needs and they were very helpful.

4 /5 Susie Brumbalow: This year was a tough one for me. Took the entire year to figure out the problem..Primarys- PAs, ER visits--all wonderful..but none ever figured out my problem til ONE E.R. Dr. finally did! ( because ONE MED was brought yo her attention). My conclusion to this year-- The Drs SHOULD examine your medi actions CLOSER and how long a patient has taken them. My issue could have been resolved way sooner than September!

1 /5 Joy M: My 2 year old daughter has not been feeling well so I made an appointment and her regular doctor was not available so we went with Dr.McCullers. The visit was a complete waste of time, she would not check for anything. I asked if she could check for RSV and she wouldn’t and kept calling my baby, “sis!” I ended up having to take my baby to the ER and thank God for Mclane Children’s hospital. My baby had exactly what I thought which is RSV plus she was diagnosed with asthma. I don’t plan to ever take my kids to the children’s clinic in Killeen again. What was so hard about doing her job?

1 /5 D: Their financial department called my pregnant wife and asked for thousands of dollars to be paid immediately on the phone as a “deposit” for her asking for an initial pre-natal appointment. Not only is it ludicrous to ask for thousands of dollars out of pocket before we’ve even had an ultrasound, but it’s downright unethical to put intense stress on a pregnant woman.

1 /5 Dustin Claypool: Our experience at Baylor Scott and White was subpar. We left home at 2:30 to make our 4:00 appointment for our 9-month-old daughter but were delayed by traffic between Belton/Temple on I-35. After notifying the clinic of our expected 4:12 arrival, we were advised that our appointment was discretionary after 4:10. Upon arrival, we were kept waiting while the receptionists chatted. Ultimately, Dr. Coles had departed at 4:00 or earlier, resulting in our appointment cancellation. I find it questionable for a doctor to leave before seeing all scheduled patients. While acknowledging our delay despite timely departure, Dr. Coles actions and Baylor Scott and Whites policies demonstrated a lack of professionalism.