Killeen Pediatric Care Clinic - Killeen (TX)

1 /5 campbell chris (Ready2Gamble): Id give this place negative star if possible.... Scheduled an appointment over a month ago for my son to be seen. Today was the appointment. We called prior to the appointment to discuss some details and were told on the phone that we had to make sure to be there no later than 15min after our appointment 9:20. We have this recorded as we record all calls. We were in the door at 9:27, and was talking to the desk at 9:29. The office "manager" denied us services saying we were late and no exceptions. After a long back and forth of her asserting the little power she has they have now lost 3 patients and I hope this place shuts down with how poor they have became. When we were patients here 3 years ago it was 100x better and the front desk actually treated you like humans, instead of smiling and laughing as they denied your special needs 5 year old. ABSOLUTE TRASH OFFICE STAFF!

2 /5 Emily Thorne: Our baby was here for the first two months of his appointments. We had a 30-60 minute wait past our appointment time every single time. I had multiple issues with their billing department billing the wrong insurance despite me giving them the information three times. Then at his last visit I asked for the RSV vaccine. They told me they checked my insurance and it wasn’t covered. I checked personally and it’s 100% covered so they either lied about checking or lied about what they were told. Baby went unprotected until his four month appointment at a new office today. The clinic also just doesn’t feel lively and kid friendly. Dr. Wright was kind and helpful but we won’t be returning.

1 /5 Nicholas Jackson: Office currently as a whole from all personnel that work at this clinic decided to no longer accept ChampVA any longer due to ChampVA “being back up on payments”, however I do understand the frustration on not being paid “on time or expectation on time” but money of insurance company should not dictate the health of children of why they can not longer be seen, as prior service member, family is the most important and my children cannot be seen at this clinic any longer. I found out they do not take my insurance after I made an appointment with them when my child was sick and had an infection, ( I have been going to this clinic for 4 years) I then had to seek out another clinic and doctor that would take my insurance. I highly doubt NOT recommend.

1 /5 KESHA J: The front desk staff are insensitive individuals! I will not go back here ever again and to think it took months to actually get in to be treated unfairly. Twin appointments are the worst! The first scheduled appointment I was less than five minutes late and they said they would only see one child and I didnt understand that since we had to wait for 30 minutes after check in to be seen. Rescheduled the other twin appointment for today and the first twin also had an appointment earlier in the day. Mind you thats two trips in one day for twins when they couldve been scheduled together. The first appointment was fine, but I must mention I was on time and we still waited with no one in there but us for 30 minutes. Called to ask about a grace period for arrival because i was running five minutes behind and she said there isnt one! Ive never heard of that from any provider! Thats insane and I will never go back. Requesting records and moving on!

1 /5 Erica Johnston: They made an appointment for my child on a Saturday I showed up 15 mins early with both a new born and my other child early started doing paperwork and the women was kind but then let me know that they don’t do new patients on Saturday so she’d have to reschedule me to Monday she was very kind and was unsure why I was put in that spot as she didn’t work at that location primarily. She then told me to show up at the exact time on Monday since I filled out all paperwork. Come Monday I get to the appointment 7 mins past and I was “suppose to be 15 mins early” they said I was too late and would have to reschedule I got frustrated cause the first time wasn’t my fault and to have to be rescheduled for being 7 mins late was outrageous. then I explained the lady to said to show up at the time not early. They went to the back and she said it was fine to be seen. I get back to the room and waited an hour. no one came in so I went to the front to ask for my money back and to cancel as my new born was getting fussy my son was fussy sitting in the room for an hour. They said the doctor was just about to finish up with the person who had an appointment scheduled 10 mins before mine. Absolutely unexceptional to try to reschedule someone even tho there was an appointment 10 mins prior to mine and to have me wait over an hour for a doctor. I cancelled the appointment and will be moving both my children to a new office.