Texas Childrens Specialty Care Sugar Land - Sugar Land (TX)

1 /5 Raghda K. Elsayed: They are very not understanding. My daughter need an x-ray. I walked in with my 4.5 year old at 3:59. The lady told me it is already 4 pm. We can’t take her. I asked if she knows anyone else who will take an X-ray. She said no. I called to inform her that earlier HWY 6 had backed up traffic, and we will be possibly a minute late if not on time. They were literally moving a house, and I just picked up my child from school. But no empathy was shown or concern. Got the xray completed in minutes at AV imaging on 12920 Univ. Bulv. Suite 600. The office coordinator, was graceful. It was also a $50 copay. Texas Children’s does not care about children.

1 /5 Zulfiya Hummed: I am completely unhappy about this location. The place was recommended by nurse for blood draw of my 1 year old. My negative experience started from the front desk, the lady was very rude and seemed to be irritated every time I asked a question. The blood work was performed by Rosalyn, actually she couldn’t draw blood, also she wore the same gloves, then stopped in the middle of the process with my baby, called up other patient, dis the breathing test and then returned to us, all the time with the same gloves. Later she couldnt figure out the vein and said by baby is chunky. She was playing with her needle while my poor baby was not even moving and just crying. Then Rosalyn took out needle and said if she can try again or I can return later. NO! My child is not an experimental object. Overall I will not come back here ever and do not recommend anyone bringing their babies here for blood work.

1 /5 Samuel Means: Our son briefly went here for physical therapy. Our son has a long history of care with Texas Childrens Hospital and we believe the system has provided us with great care. However I cannot recommend this location with their current practices. Our son was referred to this location by his provider at the long term survivor program at Texas Childrens. He was previously receiving physical therapy at another location. Because of our history we thought going to through one of their providers would be great. At the previous location we were paying a specialist copay for each PT visit. We assumed that simply based on the title of the practice (Texas Childrens Specialty Care) we would be paying the same amount (our specialist copay through BCBS) After 2 visits we had already been billed $1000. When I called to find out what was going on I was informed that they bill as an "outpatient hospital" not a specialist, and that means the cost goes towards my deductible not a copay. Even once the deductible is met, the 20% coinsurance cost would be about 3x what we were previously paying per visit. None of this was explained to us by anyone at the facility, but of course it is on the forms you sign so they cover themselves. Read carefully, and be informed as a patient. This may be a great practice. The providers might be wonderful, and honestly if this had been made clear to us and we chose it as an informed patient we might have thought it to be worth the extra cost. To Texas Childrens Leadership: This practice needs to be corrected. Parents should be made aware of this at the time of scheduling. Because we chose to leave our previous practice thinking we would be billed similarly we lost our spot there. This experience is a singular stain on the long term care our son has received through the Texas Childrens System

1 /5 Mo Sifuentes: This place is ridiculous and apparently do not know what they are doing. They tell patients their insurance is in network and when asked why you’re getting OON billing they want you to jump through hoops to do their job and gather the information for them.