Texas Childrens Hospital West Campus - Houston (TX)

1 /5 Annie Gildon: If I could give no stars I would. The staff in this emergency department were horrible. The nurses, the doctor all unbelievable. I would not recommend anyone bring their child here for anything. Only reason we were at this hospital was because another hospital sent us for my son to be admitted, which he wasn’t. I really felt like my son’s symptoms were dismissed and I pray that what was prescribed works. I have no faith in the doctor that he was seen by and the nurse was awful. Overall our treatment was dismissive and lacked true care and compassion. I have zero faith in the emergency room department at this hospital and would suggest anyone to drive a little further to find a better place to take your child because I would not trust the care delivered at this hospital to anyone. Please they have 2.6 star rating for a reason. Like I said the ONLY reason why we went there was because my son was sent from another hospital because they wouldn’t admit him because he is a minor! Not ever again will I go back to that location, ever!

5 /5 Rachel Cox: I visit Dr. Rosenberg, a pediatric ENT for my concerns with a newborn tongue tie preventing bottle use. Dr. Rosenberg did an excellent job explaining the release procedure along with the benefits and potential side effects, helping me feel empowered to make the best decision for my child. Her staff, particular the medical assistant, were extremely attentive and helpful with our care. Highly recommend!

1 /5 Spoogy: Just wow!!!!!! Been here over 5 hours and still not seen by the doctor yet. (Multiple people got frustrated and left, if my child wasnt this ill, Id do the same. My daughter came in with a fever of 104 and yes they gave her medication at the front, then I waited for 4 hours before going to the lady at the front desk. Then they must have gotten frustrated, they put me in a room in the back, where its almost an hour and still havent seen the doctor. If all I needed was Tylenol, I could have stayed home and administered same. Everyone outside (nurses, doctors, etc.) are outside laughing and having nonchalant conversations while children are here sick. My daughter has a respiratory issue, and her breathing is labored even at this point. This healthCARE system needs revamping and People who ACTUALLY CARE. This is ridiculous!!!! EMERGENCY where?

1 /5 Amanda Self: **Update: TCH reached out to discuss our experience. I truly appreciate the effort. Additionally, please stop using this ER like your personal Dr. The amount of stupid people there for stupid reasons is why the ER was overcrowded. I had, by far, the worst experience I have ever had dealing with a medical facility in my life!!!! If I could give zero stars, I would. The emergency room wait was over 5.5 hours. My very seriously dehydrated daughter wasn’t offered anything even though I watched far less sick kids get offered juice & snacks. I asked staff for juice and they said they would check only to never return & I was there alone so I couldn’t leave her to go get her anything. Then, I was accosted by an officer who wanted me to leave my child alone to talk to me in the hallway with 12 other police officers because my pacing was showing signs of concerning behavior. That’s laughable; of course I’m pacing. My kid is sick and she’s crying in pain and I can’t make the pain go away… I can’t sit still for five minutes (I’m am severely hyper and bubbly), what makes you think I can sit still for six hours? And I was only pacing to walk off my muscles in between wall sits. I was exercising to channel my frustration. Which Is something I do every month at Methodist while my mom receives cancer treatment and I am met with care and concern. I wish I got his badge number so I could make a formal complaint! We finally get to the back only to have the nurse blow, not one but two veins (one in each hand) in my desperately dehydrated and now very distraught child. When I asked them for the ultrasound machine after the first failed attempt, I was ignored. I would like to know why it was necessary to hurt my baby twice, once wasn’t enough? The waiting room was overcrowded and dirty. Please avoid this emergency room at all costs….

1 /5 Tatyana P.: It’s a pediatric ER! Spending 7 hours total at ER it’s crazy. Two hours spent at the room but 5 hours in the waiting area. Not recommended because of the waiting time! The doctors and nurses are very knowledgeable and know how to interact and treat little patients. Please do better about this issue!!!