Joseph Gonzales Anyone trying to make a claim with supplemental insurance good luck getting a UB04. It is easier getting teeth pulled than dealing with CCMC getting documents you need. They will tell you they dont give that information out because they think your uneducated and dont know the law, but by law they have to give that information out to you. They will just transfer you 1 million times just so that you get frustrated and hang up. Go ahead CCMC comment on my review and tell the people the real reason why you dont want to give a UH04. On a good note the fine people in Tennessee did help get me the documents I needed.
"As required by the Medical Practice Act, §159.006, a physician shall furnish copies of medical and/or billing records"
1 /5
Allison Polsinelli My husband was having chest pain. At Bay Area Heart Hospital, 1.)He was immediately taken into ER, cardiac monitor attatched, labs drawn & sent, IV started, a pertinent history, stat meds given & chest X-ray done--all good! 2.)A clerk came in with 10 documents to sign. She did not tell husband what they were but presented them for signature & then stood a ways from the bed--waiting. Each paper he would say, "What is this?" And she would say, oh, thats just to let us use computers..." I went over to read them for him. She asked if he had an "Advance Directive". The answer was "No"; but there was one in the packet. When I asked if we could take care of it there, she said, "No, you have to do that outside." ("Strange," I thought, "since NOW might be when I need it!")Then she presented another paper saying, "This just says that youve read all of these papers & theyve been explained to you." I said "But, you havent explained them." She said, "If you have questions or need more information, Ill see if I can find some. 3.)He will stay overnight for observation. I left the hospital & called back when I arrived home 90-minutes later. Husband was desperate to use the BR but had no call bell & couldnt make himself heard at the nurses station. It took 15-minutes to find a phone number to call; but someone immediately went to help, in response to my call. 4.)Why did it take 15-minutes to call? I could not find a number on the internet ("Corpus Christi Heart Hospital; Bay Area, etc took me down rabbit trails). The number I found on Google maps had been disconnected without forwarding info. Finally! While reading complaints I found a response which gave a number to call. I called it but it was Doctors Regional Hospital. When I asked the woman how to reach Bay Area Heart, she said, "You have to call the switchboard for the Corpus Christi Medical Network. They will connect you." She gave me another number & finally! After going through an automated system & reaching someone who transferred me to the ER, I finally got help for my long-suffering husband. Now, you know why I gave them a 2!
2 /5