Corpus Christi Medical Center - The Heart Hospital - Corpus Christi (TX)

1 /5 Joseph Gonzales: Anyone trying to make a claim with supplemental insurance good luck getting a UB04. It is easier getting teeth pulled than dealing with CCMC getting documents you need. They will tell you they dont give that information out because they think your uneducated and dont know the law, but by law they have to give that information out to you. They will just transfer you 1 million times just so that you get frustrated and hang up. Go ahead CCMC comment on my review and tell the people the real reason why you dont want to give a UH04. On a good note the fine people in Tennessee did help get me the documents I needed. "As required by the Medical Practice Act, §159.006, a physician shall furnish copies of medical and/or billing records"

2 /5 Allison Polsinelli: My husband was having chest pain. At Bay Area Heart Hospital, 1.)He was immediately taken into ER, cardiac monitor attatched, labs drawn & sent, IV started, a pertinent history, stat meds given & chest X-ray done--all good! 2.)A clerk came in with 10 documents to sign. She did not tell husband what they were but presented them for signature & then stood a ways from the bed--waiting. Each paper he would say, "What is this?" And she would say, oh, thats just to let us use computers..." I went over to read them for him. She asked if he had an "Advance Directive". The answer was "No"; but there was one in the packet. When I asked if we could take care of it there, she said, "No, you have to do that outside." ("Strange," I thought, "since NOW might be when I need it!")Then she presented another paper saying, "This just says that youve read all of these papers & theyve been explained to you." I said "But, you havent explained them." She said, "If you have questions or need more information, Ill see if I can find some. 3.)He will stay overnight for observation. I left the hospital & called back when I arrived home 90-minutes later. Husband was desperate to use the BR but had no call bell & couldnt make himself heard at the nurses station. It took 15-minutes to find a phone number to call; but someone immediately went to help, in response to my call. 4.)Why did it take 15-minutes to call? I could not find a number on the internet ("Corpus Christi Heart Hospital; Bay Area, etc took me down rabbit trails). The number I found on Google maps had been disconnected without forwarding info. Finally! While reading complaints I found a response which gave a number to call. I called it but it was Doctors Regional Hospital. When I asked the woman how to reach Bay Area Heart, she said, "You have to call the switchboard for the Corpus Christi Medical Network. They will connect you." She gave me another number & finally! After going through an automated system & reaching someone who transferred me to the ER, I finally got help for my long-suffering husband. Now, you know why I gave them a 2!

1 /5 Steven Griffin: I took my mother to the emergency room and they attended to her quickly but the way they treated her when she was in one of the rooms was horrible the nurse threw a blanket on my mother and the other nurse that was attending to my mother was argueing with my mother telling my mother she was fine and that she didnt know why the doctor sent her over their long story short the er room was very unproffesional i filed a complaint with the charge nurse and have written the board of directors already about this incident. This isnt the first time this has happened it is the second time in a year that this has happened. The nurse that was entering information into the computer was probably mad that i had them get up and actually do something.they are lazy and dont know how to do their jobs correctly probably got their diplomas from sci a school you go to for nine months and then your magically a registered nurse! Needless to say i hope the board of directors keeps an eye on the er room and how they treat the patients that come in by the way this is the second time my mother has been discharged without treatment! This is ridiculous ive had it with this hospital!

5 /5 David McCann: I have been in this hospital 2 times and have been totally satisfied with all aspects of it from the ER to the care after admitted. Some people think that they should drop all and cater to them immediately. They assess their patients and treat according to the severity and some think that they are being overlooked.

1 /5 kelly odell: Im in the ICU unit now after bypass surgery. Been here 3 days. Doctor has not visited, the icu floor is like a nightclub setting. Nurses sitting on desks chatting at the top of there lungs. Totally in professional to say the least!