1 /5 Christina Bryan: I have been trying to get a PCP for awhile. Made an appointment with Dr Jessica Barreto approximately 6 months ago. This week they sent me the new patient paperwork and confirmed my appointment. Today, the day before the appointment, they call and cancel because they made an error on their end. They will not allow me to see Dr. Barreto even though THEY made the error and Ive been patiently waiting for 6 months. You confirm everything and dont say anything until the day before?? POOR, POOR CUSTOMER SERVICE! On top of that the person calling me was not sympathetic at all. Absolutely ridiculous. Get it together UT Southwestern. This has really soured my perception of this organization!
Edit: Take off your website that shes accepting new patients since she is clearly not! And tell the rest of your staff and schedulers...