Annie Tran: Cook Children’s Medical Center in Fort Worth is absolutely top-notch—five stars all the way. We were there with my son for Flu. Staff was so kind and friendly. Very accommodating to my son’s needs due to his sensory issues. I just wanted to say thank you to RN Kim, Donna, and the pediatrician team who took care of my son ( Emergency Department/4312) please help me to share this message with the nurse and doctor.
I truly appreciate it!
Deanna Perez: I have been coming to this practice for almost 10 years. Dr. Chio is a great doctor, attentive, through, and will actually listen to you. 5 out of 5 stars. There are also select staff members here that are helpful and kind as well, Candice, has always gone above and beyond to help me with my medication/insurance battles. But I have to admit that, like several other reviews, the front desk staff, scheduling, etc. is a disorganized mess and often leads to many problems. I held off on writing a review for so long because of this. Some staff do not deserve even a 3 star rating but its not fair to the others. Every time I have ever called to speak to someone I have been automatically put on hold for ~30min then will be disconnected forcing me to call back and sit on hold for another 30 min. Sometimes if I get disconnected a second time I call the billing department and ask to be transferred to the receptionists. The Drs are good and if thats what youre looking for this place is worth going to but you will have a struggle with the facility itself.
Katey Shelton: I went in for an ACL surgery and was so nervous as I have never had surgery before. I just want to say how incredible the nurses are at this hospital, especially nurse Elizabeth. They are all so caring and kind. I never had to ask for anything. Warm blankets were brought to me throughout my stay and they made sure I was taken care of every second before and after my surgery. My doctor Travis frantz is amazing and answered every question I had.
I really recommend this hospital, doctors, and nurses. Thank you!
Cameron Thompson: This complaint is strictly in regards to security officer Dunn. This employee lacks compassion and care in regards to families that have just lost a loved one. Thankful for the nurses and managers to advocate for our family, but Officer Dunn has no concern or regard of the circumstances for families based on his interactions that were completely unnecessary, disrespectful, and does not fulfill the mission and heart of the hospital. I hope that he receives appropriate training to better serve the community otherwise he poses as a deficit to your hospital system.
Tee Russell: Disappointed that everything has to be about money. If you come to your physical and have anything going on that you want to discuss. You have to change to a regular appointment. So basically, you can’t talk about anything else but your physical. Never heard of this. Then if you have tested positive for COVID, they won’t call anything in for you without you doing a virtual appointment which could be scheduled 2-4 days out. What’s the point after 5 days when you should be getting over it. I feel like I can’t get the adequate care without making sure I’m paying an extra dollar first. I would have understood calling something in but also scheduling the appointment but to just say no nothing until then doesn’t seem very empathetic or compassionate for your patients in my opinion.
cameron tyner: I found this clinic to be full of uncaring and judgmental physicians. They arent forthcoming with relevant information. I dont know why their app has a questions feature because the answer is always to make another appointment. causing me to miss work for multiple fruitless appointments Ive also never met my primary care doctor. I dont even know what he looks like. Todd I believe his name is.
Matthew Lewis: Unfortunately, my dad ended up in the ER yesterday. Luckily, Dr. Heflin took care of him. Dr. Heflin and the ER staff were awesome. Dr. Heflin listened, was empathetic and very helpful. The nurses and staff were fast, attentive, and friendly. In this season of thanksgiving, I just wanted to recognize how great these people are at what they do, and how thankful I am that we ended up there in our time of need.
