Texas Health Resources - Fort Worth (TX)

1 /5 Cameron Thompson: This complaint is strictly in regards to security officer Dunn. This employee lacks compassion and care in regards to families that have just lost a loved one. Thankful for the nurses and managers to advocate for our family, but Officer Dunn has no concern or regard of the circumstances for families based on his interactions that were completely unnecessary, disrespectful, and does not fulfill the mission and heart of the hospital. I hope that he receives appropriate training to better serve the community otherwise he poses as a deficit to your hospital system.

1 /5 Byron Rose: If I could put zero stars I would. We walked into this hospital with our 2 year old son that was having trouble breathing. They took us back to a room and the Doctor came in and said I have some bad new. "Do you think you are at Cooks childrens Hospital" We said "Yes". He laughed we laughed a little. Then went over to Cooks childrens hospital. Now I have a bill for twice at much at Texas Health Resources than at Cooks childrens Hospital. I called their customer service to dispute the charges since they already made money off our insurance. I didnt understand why they wanted to make money off of me for not providing any service. The customer service representative would not provide me with the form dispute paper work because he said we saw the doctor. I asked around and found out this is happening a lot. The front desk administrators and bill admin know this and keep ripping off the public. They wait until you are in the room so they can charge you with a visit to the ER by seeing the doctor. Not funny. This is cruel and mean and spiteful business practice. I will file the proper paper work through the State and have the disputed charges removed but I am just saddened by the fact they know they have an issue and keep charging customer, children, and families charges so they can make a few more bucks.

1 /5 Bruja Bee: Well I am very taken back by this recent stay of my fathers. The social worker refused to respond to my email even though she had already sent me an email, so I know it’s a working email. I was uncomfortable talking to her on the phone, her name is Cindy Gorman. She lied to me telling me my father refused PT and wanted me to pick a facility to put him at. I tried at least 2 or three times via email and she ignored me. Then I was goin to call the patient care advocate and unfortunately Kristina answered the phone. I informed Kristina that I wanted an email that way I could have documentation and she denied me multiple times so I told her thank you and I hung up before I went to look for emails for human resources and others so that I can send my email and now I’m probably also going to be sending certified letters to hospital administration as well as human resources in regards to this because it is very alarming that this facility is denying people documentation of the correspondence with their staff, it wouldn’t be such a big deal if it wasn’t a complaint and if I hadn’t already been lied to, but I definitely need to be able to do this via email because I need documentation and you would think that they would understand that considering everything at that hospital revolves around documentation. I mean I guess I can understand that the ball is getting dropped somewhere because after speaking with my father‘s doctor, she had no documentation in regards to the stomach surgery that he had complications with , so I’m starting to think that documentation isn’t an important thing to this hospital, which is really scary because they are in charge of us at our most vulnerable and documentation legally has to be correct. I only know this because I was a nurse for a very long time. I have also never been denied , something like an email so that I could communicate it really sounds to me like they don’t want documentation of complaints or anything like that so they’re just refusing but the jokes on them I know exactly who I need to email and exactly where the certified letters need to go

1 /5 austin rodgers: I went to this hospital in 2019 I just received a $1500 debit on my credit report from a contracted doctor that doesnt exist and not on the itemized receipt. This hospital will sell youre name and demand money using a fake company name.

1 /5 Cristina Howell: Ensuring informed consent prior to medical treatment is a basic tenet of ethical medicine recognized in the Nuremberg Code after the horrors of the Holocaust. Texas Health is defying this widely embraced principle by mandating an experimental injection for its employees. All medical interventions carry risks that vary amongst individuals. I do not feel safe receiving medical care from a facility that does not respect the right of its staff to weigh the benefits and risks of medical treatments and to make independent decisions free from coercion. If they would violate the bodily autonomy, religious beliefs and basic human rights of their own employees so profoundly, there is no telling how disastrously they would violate mine or other patients’.