2 /5 Eric Green: Welcome to small-town Texas. There really arent many GPs here. I looked for those through my insurance company website, and began finding that the ones highly rated had retired, moved, or for other reasons were not available any longer. I decided to just use Tejas as I knew there was a new(er) doctor who had recently joined. After going there a year, I am quite satisfied. Dr. Tobias is excellent and quick to refer when something is out of his area of specialty. His referrals so far have been excellent. He has excellent bed-side manner and is easy to talk with. His approach has so far been more as a partner in my healthcare than a dictator and this is very refreshing and partly why i wanted a younger doctor. There are some areas to improve but this lays with the overall practice. 1) appointment planning isnt the best. I call in for a yearly physical, go, and leave... no follow up appointment for the coming year. If its an annual appt, lets schedule the next one at time of departure. 2) no alerting systems as other more modern operations are now using. How about sending me a text or email 1-2 days before my appointment to confirm my appointment.3) improve the follow-up procedures. After my appointment, make a follow-up call to check-in. Healthcare isnt above customer service and this is an area where you can significantly improve and differentiate yourselves.
Despite the above suggested improvements, im still quite satisfied with the organization.
Update: after moving to their new building, i felt the customer service drop dramatically. Staff became less personable and I always felt they had the attitude of they were doing me a favor. I am very partial to Dr. Katz who used to work there and when he left I ended up going once or twice before changing to Columbus Clinic where Dr. Katz went.
