New Hope Behavioral Health - Abilene (TX)

1 /5 Cole Crosthwait: Wife and I have been seen here for a couple years now. Dont expect to actually receive help if you come here. They will give you an "emergency line" thats supposed to go to the doctor apparently but only leads to reception and trust me they wont help at all. The receptionist anytime she does answer is the most unprofessional and rude person to clients and has even said not to call back because she cant contact her boss too bad so sad. If you have a choice I pray you see this and chose somewhere else. Dr. Ahmed hasnt been on time for an appointment once. I and my wife have had to step away from work multiple times hours after our scheduled online appointment times due to this all while he apologizes profusely and states that this isnt how he conducts business but weve never seen him conduct it any other way. Basically if you want to be treated poorly, like your time doesnt matter and never get call backs from your psychiatrist this is the place for you.

1 /5 katie: First of all, trying to get ahold of anyone that works at this office is unbelievably difficult. The receptionist never answers the phone and will not respond to voicemails either. Dr. Ahmed, when he does call for a scheduled appointment, never calls on time. He is always at least an hour late. They have altogether stopped responding to me reaching out, have not refilled my medications that they prescribed to me (SOLELY because they cannot answer the phone to set up an appointment), and are truly the worst psychiatric office in Abilene. I do not recommend this office to anyone looking for a psychiatrist.

2 /5 빜븓런숴일: The PA there listens well. Ive only talked to the actual doctor one time and he was following up on a complaint I had. However, I feel like the administrative system is lacking. Maybe theyre understaffed but I rarely ever get through to them. The staff themselves are great but I feel like they need a different administrative system to accommodate the group of people they are serving.

2 /5 misty sims: Im giving 2stars! B cause we have seen him for yrs and in the last yr, my daughter has been in and out of psych wards, because I cant get anyone from this office on th phones! Leslie has always been my life line, and lately its like they are always closed, I have for the last 2 months left 2 messages a week, all have been unanswered, no refills, I had 6 appts set up, and never answered door! Or even called now we cant get anyone to return calls/or even answer phones! Its crazy because it was never like this! Hes such a good dr, Leslie is/was amazing! So basically we went from10 star care to zero! And now after yrs of struggling with to find help, we found it with him and now we are left looking again!

5 /5 Brandy Hernandez: The doctor has helped my son so much from the time he first started seeing him. I was at my wits end and didn’t know where else to go and my poor son was just lost.. he is a totally different young man now! The doctor listens to both of us, and has him on the exact meds that is right for my son!!! After YEARS of my son being unhappy and and not knowing what was wrong with him. Thank you Dr Ahamd!!!