2 /5 Mornae Wallace: By far the WORST PEDICURE I’ve ever had. The male nail tech performed an illegal hangnail procedure without my permission. I’ve never had a hangnail before in my life. Then he cut my toenails all the way down and cut me, making me bleed. This gave me an INFECTION. I’ve never had anything like this happen at other salons. Then, they are ignoring my calls and pretending that the manager is never there. They won’t give my money back. My entire toe swelled up and was so freaking painful I couldn’t even walk on it for a week. Photos attached. (Picture with green nails is what my toes normally look like after pedicures at other salons.)
Update: Manager reached out and stated they can’t give refunds but offered a gift card or service redo instead. Stated that they had a conversation with the technician about appropriate procedures and cleanliness. She said the technician may have tried to “over clean” my cuticles instead of hangnails but I’m not sure as I’ve never had either scenario happen to me before.
Changing review to 2 stars for follow up and offering the gift card.