1 /5 Lilibeth López: I’m not quite sure how to respond, but I will edit my review to address your concerns. The issue isn’t about the cost of your services—I run a nail shop myself, so I’m well aware of the pricing. I NEVER complained about the price.
The real problem is that I don’t feel your nail technicians are listening to what the customer wants. My technician kept insisting on a refill for the next appointment, despite me asking for it upfront.
Let me be clear—money was never the issue. However, how you treat your clients reflects greatly on the business. I paid for shorter nails, but they aren’t even. From the beginning, I requested a refill, but she repeatedly said, “You can do it next time.” As a customer, I expected to leave with my nails the way I wanted.
Additionally, a nail fell off before a week had even passed, which is why I visited in the first place.
If I had known it would turn out this way, I would’ve done my nails myself.