Kindred Hospital Clear Lake - Webster (TX)

5 /5 Cathy Yao: Kindred was very good at taking care of my father after going through a heart attack, cardiac arrest, and a stroke. He was bedridden and put on a ventilator while in shock trauma for over a month, but we were at Kindred for about three weeks and they were able to wean him off the ventilator and get him back on his feet. The nurses and respiratory/physical therapists there are very nice and helpful and the food is also very good quality. I would highly recommend this hospital for your loved ones to get better.

5 /5 Denise Duffy: Overall an excellent experience. Professional and compassionate nursing staff. Most notable: Blondell, and Liana. High quality therapy services. Most notable: Annalise and Sophia (range of motion), Jessica (speech therapy) and Tanya (occupational therapy). We experienced stays of one week in the High Observation Unit (HOU) and two weeks in the medical surge area of the Long Term Acute Care (LTAC) center at Kindred Clear Lake. We appreciated the opportunity to meet with the care management team for the weekly discussion. Sarah G in Care Management was very helpful. One area that needs work is discharge coordination and planning. Remember that while you may do this every day, for families it is all new and pretty traumatic. Present timely options and a three day departure planning and coordination list with workable steps to help structure the transition, and ensure that the family representative understands and supports the plan. For example, I was first told on the day of the planned transition that it was to occur, so I indicated concerns with inconsistent messaging from medical staff that my wife was not ready for the transition and that I would likely appeal the decision. The transition slipped two days. Then, on the day of the planned move, Mary handed me a slip of paper with a number to call the ambulance and informed me that Medicare would not cover the cost. When I pressed, it turned out that it was covered and would be handled by Kindred. One other suggestion: Track response time to instances of INITIAL response time to any patient/rep pressing the nurse call button and track response CLOSE OUT time. These two metrics, alone, should improve care further. Still, in all, an excellent experience.

5 /5 Hilda Garza: This is my second time at Kindred in Clear Lake Hospital. I didn’t put a review last time I was here (So, I wanted to be sure to do it this time. Staff is GREAT! ( staff from both times I was admitted here) A special thank you to Nurses Jennifer K.,Maria, Rod and Sharon, Cheron,Jennifer B. and Cora, CNAS Victor, Christina S., Bertha, Cathy, and newly on board Willie, ALL WOUND CARE staff, Therapy department, Shannon, Safire, Annalise, Sophie, Ryleigh and Eudell from HBO. The care given to me was on point, and therapist working with me was great. The first time I came, I hadn’t been out the bed in 6+ months. Shannon said “You’re getting in one of our chairs today.” I cried as soon as she left the room, because I was so happy. Dr. Yerramahda listens to what you’re saying, and makes its his goal to making you feel better. So, a big thank you to him also. Case worker had great communication with me about discharge dates both times. Kindred at Clear Lake, is a great place to have your loved one at.

5 /5 S. Maria (Meme): Review from a patients loved ones point of view: I almost rated 4 due to a few bad apples however I rather focus on the positive so here goes my list of caregivers that went above and beyond for my loved one. Mrs. Sherry RN - ABSOLUTELY THE BEST RN EVER!!! She is the prime example of what every patient wants, expects and needs in a nurse: she takes pride in herself & her work, she is loving, patient, caring, takes her time while being fast and efficient, she listens to her patients, and just overall the best nurse ever!!! Mr. Troy RN- This man here!! Is a complete and total LIFESAVER and another prime example of what ever person wants and needs in a caregiver, he is always smiles, definitely listens and acts FAST!! Mr. Rod RN- When you need to be lifted up Mr. Rod is the nurse you didn’t know you needed! Mrs. Jennifer RN- Fast & efficient, explains everything she is giving and doing to/with your loved one, so every informative and helpful. MRS. CHRISTINA CNA DAY TECH- This CNA tech is one I would literally pray for! Another PRIME example of what amazing healthcare looks like. She is one of the very few techs that will take the time to give her patients the full care they need, always with a smile, sweet voice, and loving towards her patients, she is always cleaning her rooms, turning and changing her patients and she actually takes the time to give her patients a full tube bath not just those sad little wipe down disposal wipes bath, and she is always so fast to answer when her patients hit that nurses button. Mrs. Cathy CNA Tech- another tech that is always actually turning and cleaning her patients as they need, always with a smile and always so loving and carrying another prime example of the type of caregiver one would pray for while in a hospital. Mrs. Jackie CNA night Tech- Always smiling, always willing to help and fast to answer that call button and she never makes you feel like a burden but more like a friend. Mrs. Nelly CNA day Tech- ALWAYS A RAY OF SUNSHINE working with a smile taking care of her patients. Mr. Víctor CNA night Tech- always smiling with a great attitude on life in general! Mrs. Deb & Michael with Respiratory- always so happy and ready to pass out joy all while actually doing their job! Mrs. Lauren with imaging and there is a man that does X-Rays but I can’t remember his name- but both in Imaging are so amazing always smiling and so caring, truly amazing people. Mrs. Shannon and ALL OF THE PHYSICAL THERAPY TEAM- now this group here no matter where in the building you run into them at, they are ALL SMILES and always uplifting and attentive, if I ever had a concern with my loved ones mobility I knew I needed to speak with Mrs. Shannon. Mrs. Paris and All of The Dialysis Team are all so loving, caring and understanding. Mrs. Jessica with Speech Therapy - Another prime example of great healthcare and what a wonderful laugh that just brings joy all over the hospital. All of the Kitchen/Cafeteria downstairs and Janitorial Staff- EVERY SINGLE ONE OF THESE PEOPLE TAKE COMPLETE PRIDE in their work, always smiling and making everyone feel like family they do not only do their job but they take the time to make sure the patient and their loved ones are good. Oh and let’s not forget the Amazing Receptionists that welcome you at the very beginning AMAZING JOB!!! As with every place you go you have a few bad apples that are only there for a paycheck and it’s noticeable but if you ever have a real problem just ask for the charge nurse Mrs. Pauline and she will definitely take care it.

5 /5 David McGrath: Could have sworn I already gave Kindred Clear Lake a review, but looks like I havent. Did a quick cursory tour of Kindred Clear Lake and two other secondary care hospitals as we had a VERY negative experience with the Kindred Hospital on the Beltway. Clear Lake appeared to be the best of the three so we went with them aft6er discussing my concerns with Sarah (Patient Relations). She assured me they would take care of the wife. Wife was in for a month and then in another month, I wound up there. Both of us had been intubated, then trachs, in ICU for a month, then transferred here. I pretty much stayed around the clock when the wife was in due to her medical history. Over all the nurses and PCAs were great, a couple were lacking in performing their duties, but over all great! Charge nurses and Jennifer really need to reevaluate giving patients ice chips when the patient has a trach - they are dying of thirst and the sponge q-tips do not touch it. Need to try and be more aggressive weaning people off the pureed garbage and chopped food ASAP as both look more like dog bark and taste it as well... When I was in, I was pretty well incapacitated; nurses, PCAs (Rena is the BEST!), respiratory (Michael, Deborah & Evelyn) and physical therapists were Cadillacs. Meagan was outstanding, but hear she is no longer there... Needless to say both of us had to learn how to talk and walk again; therapy did all they could to get us up and running again. Thanks to all of you!